Associate Product Manager (Hybrid)

Clearwater, Florida

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

At KnowBe4, we're on a mission to empower employees worldwide with the knowledge they need to make smarter security decisions. As an Associate Product Manager, you'll play a crucial role in shaping the future of our human risk management platform. You'll be at the forefront of developing cutting-edge training simulations and learning experiences that can make a real difference in organizations' security postures.

As you grow in this role, you'll develop a deep understanding of how effective learning moments and simulations can transform an organization's security culture. Your analytical skills and attention to detail will be key in creating engaging, informative features that keeps our users one step ahead of potential threats.

Responsibilities:

  • Dive deep into the world of cybersecurity awareness, focusing on single features that have a direct impact on our users' learning experiences.
  • Hone your research skills by conducting surveys and interviews, helping us understand the evolving needs of our users in the face of ever-changing security threats.
  • Craft functional specifications that bring security awareness scenarios to life, ensuring our features resonate with diverse user personas.
  • Collaborate with cross-functional teams to turn your ideas into reality, seeing your contributions make a tangible difference in our products.
  • Learn from industry experts and gain invaluable knowledge about the HRM landscape.
  • Manage and provide inputs to the community ideation pipeline, fostering direct customer interaction into product futures.
  • Gather, document and refine requirements for the product features; aggregate and enrich feature requests into viable requirements.
  • Research product market and interview SMEs to gather insights and draft product roadmap collateral with acquired data.
  • Help run beta and pilot programs with early-stage products.
  • Manage and facilitate the defect triage process between product, support and engineering.
  • Track adoption of features and product utilization

Minimum Qualifications:

  • BS degree in Computer Science, Engineering, Marketing, Business, or equivalent preferred 
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Experience with ticketing and tracking applications (Zendesk, JIRA, etc…) preferred 
  • Experience with SDLC methodologies preferred 
  • Experience with project management preferred
  • Strong verbal and written communications
  • Excellent time management and organization skills

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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