Sales Engineer (Position located in London, England)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Sales Engineer is a vital member of the Sales team having primary responsibility for providing pre-sales technical support to prospective customers for all KnowBe4 products as well as eliminating technical impediments to their purchase and adoption.. This position will help identify key customer requirements and position KnowBe4 products as they meet those applicable requirements. In addition,  the Sales Engineers will collaborate directly with other business units such as technical support to address complex technical issues. 

Responsibilities:

• Investigate and document technical issues and communicate findings to their team, prospects, or clients as required
• Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements, focusing on the SMB space
• Help to create brand awareness for KnowBe4 products within the assigned territory and/or region.
• Establish relationships with partners, prospects and existing clients in support of the Sales teams’ objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate
• Address technical issues that are impeding the closing of sales opportunities. 
• Work alongside the Sales team to implement and manage technical proof-of-concepts (POCs) for prospective customers

Minimum Qualifications:

• 2 year degree or technical degree preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.