Security Awareness Content Specialist (Position located in Tokyo, Japan)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Security Awareness Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s vast library content. The ideal candidate is a master of all the content available to our customers and the best practices for implementing security awareness and compliance training programs. This role will develop documentation and assist in answering questions as well as get on calls with customers to assist with questions, facilitate sales, and drive usage.      

Responsibilities:

• Performs review of new content each month and updates recommendation training content documentation for the NL and international clients
• Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content
• Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
• Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content 
• Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers.
• Takes an active role in creating and supporting content that is diverse, equitable, and inclusive.
• Contributes to continual improvement of our processes, quality, and efficiency as we grow

Minimum Qualifications:

• Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience
• Excellent communication skills - both written and on the phone
• Experience with development and updating documentation 
• Experience advising clients on learning plans
• Experience with translations a plus
• Experience with project management software
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communication
• Excellent time management and organization skills

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.