Renewal Specialist Admin Lead (Hybrid)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area. #ZR

The Renewal Specialist Admin Lead will be responsible for assisting the global Renewal Specialist team in administrative tasks related to, but not limited to, the process of generating, sending, and revising renewal, add-on, and upgrade quotes for customers. This person will also lead all other Renewal Specialist Admins to ensure the team’s productivity is sufficient.

Responsibilities:

• Renewal, add-on, and upgrade quote generation as needed
• Refresh outstanding quote proration and expiration as needed
• Review of discounts, free months, payment terms, etc. offered at initial purchase or prior to renewal
• Act as additional reviewer of opportunity hygiene to ensure correct data entry and staging
• Submit won opportunities for processing as requested
• Assist with Custom Quotes as requested
• Log and monitor personal team statistics on a daily basis
• Interview prospective members of the team
• Review PTO requests from team
• Train new team members
• Assist team in all duties necessary to ensure success
• Assess and communicate team assistance bandwidth to global Renewal Specialist Directors

Qualifications:

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with Salesforce or other CRM preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to work with minimal supervision

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.