Training & HR Specialist (Fluent in Japanese) (Position located in Tokyo, Japan)

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+  combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Revenue Training Specialist facilitates apprenticeship training initiatives for all sales, customer success, and revenue-generating teams. This includes ongoing skill development programs, assessments, coaching, and ensuring adherence to all KnowBe4 policies and procedures. The role collaborates cross-functionally to align training with business goals, promotes continuous learning, and develops skilled revenue generators to drive growth. In addition to training responsibilities, this role, in partnership with regional HR teams and HR COE teams, will provide generalist HR support for the Tokyo office.

Responsibilities:

• Support employee engagement initiatives, culture-building activities, and internal communications for the Japan office
• In partnership with global HR, support employee lifecycle activities including onboarding, orientation, and offboarding coordination as needed
• Assist in maintaining a positive employee experience by addressing general employee inquiries and escalating complex issues to HR leadership as needed
• Partner with managers and HR team to support performance management processes, feedback cycles, and employee development planning
• Facilitate the delivery of comprehensive sales development initiatives aimed at cultivating a high-performing salesforce within the apprenticeship program.
• Conduct skills-based assessments, role-plays, demonstrations, and practical exercises to evaluate trainees’ knowledge, identify skill gaps, and provide targeted coaching and training plans.
• Monitor performance metrics and statistics for revenue trainees, identify areas for improvement, and implement corrective training interventions to address performance issues.
• Collaborate with cross-functional teams to ensure alignment between training programs and organizational goals, policies, and procedures.
• Review and inspect Salesforce data, statistics, customer interactions, and administrative tasks to ensure compliance with policies and procedures, and provide coaching and guidance to enhance data accuracy and customer handling.
• Provide genuine feedback regarding the fit and potential of trainees in coordination with Human Resources and hiring managers.
• Collaborate with subject matter experts, managers, and stakeholders to identify training needs, gather feedback, and continuously improve training programs to align with evolving business requirements.
• Leverage learning management systems (LMS) and other digital platforms to streamline training delivery, tracking, and reporting.
• Stay current with industry trends, best practices, and emerging technologies in sales and customer success, and training methodologies to enhance the organization’s training offerings.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Minimum Qualifications:

• High school diploma 
• A minimum of 1 year of proven work experience in sales, sales management and/or quality control in a sales-related role
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communication
• Fluent in Japanese
• Excellent time management and organization skills
• Excellent listening skills
• Ability to find the root cause of why an employee may be struggling
• Strong statistical analysis skills
• Strong skills in working with people
• Strong skills in developing plans and drills to help employees

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.