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Deployment Director

New York, New York

Knowde is a global software company digitally transforming the $5 trillion chemical industry by solving the root problem holding the industry back: organizing and digitizing product data.

We provide touchless product master data and a suite of purpose-built, integrated tools to accelerate digital transformation—helping chemical industry suppliers and distributors unleash the hidden power of their product information and get it into the hands of the people who drive value: sales, regulatory, supply chain, and customers.

More than 8,000 of the world's largest suppliers and distributors use Knowde to accelerate their digital transformation and drive business growth.

We've raised over $200M from Sequoia Capital, Coatue, and other leading investors to transform one of the world's largest and most essential industries.

Our platforms enable faster operations

  • Knowde AI: Automatically extracts, structures, harmonizes, and enriches product data
  • Knowde MDM Platform: Centralized location where clean product master data lives and feeds all other systems
  • Knowde CXP: Full-featured customer experience platform built for chemical industry complexity
  • Knowde Marketplace: Leading online marketplace connecting 8,000+ chemical companies

The Role

Chemical companies operate with fragmented data across multiple systems. A distributor can't tell you what's in stock. Onboarding a customer takes 6 weeks. A quote takes 72 hours. They feel the pain but don't see the root cause. You diagnose what's broken, understand why it costs them, and identify what Knowde can fix. You spend time on site building relationships, sitting with the people doing the work, understanding their operations. You come back with a clear picture of where transformation is possible.

You partner with our Data Architects and Solution Architects to scope the path forward, build the business case, and own the deployment from go-live through renewal. You develop the adoption strategy. You manage the customer relationship. You prove ROI. You're accountable for whether they use the software, whether it works, and whether they renew.

What You'll Do

Discovery & Diagnosis

  • Spend time on-site with customers. Read their ERP. Sit with sales operations managing quotes, supply chain managing inventory, regulatory managing compliance. Understand what's broken and why.
  • Identify the root cause. Why does onboarding take 6 weeks? Why can't they tell you what's in stock? Why do they spend 30% of their time hunting for specs?
  • Map what problems keep leadership up at night and how they could be alleviated if data was clean.

Strategy & Ownership

  • Work with our Data Architects and Solution Architects to scope the path forward. What gets harmonized first? What workflows change? What's the timeline and effort?
  • Build the business case. What's the business impact if they fix their data? What's the cost if they don't?
  • Develop the adoption strategy. Identify champions. Plan for change management. Define what success looks like.

Execution & Renewal

  • Own the deployment timeline. When data ships. When it goes live. When adoption targets hit. You're accountable.
  • Coordinate our technical teams. You're ensuring the strategy doesn't get lost in execution.
  • Run on-site workshops. Train teams. Coach change management when departments resist.
  • Build relationships with whoever's outcome depends on this—the VP of Operations, the CIO, the SVP of Sales.
  • Own renewal conversations. Here's what we delivered. Here's the impact. Here's what comes next.

Expansion & Account Growth

  • After the first use case works, identify what comes next. Fixed their quote process? Now supply chain planning. Now procurement automation.
  • Manage growth of multiple accounts.

About You

  • You've led transformations where adoption was the hardest part. You know how to navigate skeptical operations and get them to change.
  • You can read data and spot what's broken faster than the customer can.
  • You've managed C-level relationships and discussed P&L, not product features.
  • You've built business cases that got approved by finance.
  • You've influenced organizations to change despite every reason to resist.
  • You operate without a playbook. You diagnose, you recommend, you execute.
  • You own outcomes. When something goes wrong, you fix it.
  • You're direct. You tell customers when they're wrong and push back on bad ideas because you care about them succeeding.
  • You simplify technical complexity for non-technical audiences.
  • You've worked in manufacturing, chemicals, distribution, or other industries where data is messy and systems are legacy
  • You understand regulatory complexity and why product data matters
  • 4-year degree (STEM or Business preferred)

You'll stand out if you have:

  • Led transformations in traditional industries where you convinced skeptical operations to actually change.
  • Worked on adoption problems where the hardest part was getting people to use what you built, not building it.
  • Worked on ERP or data implementations where the customer's understanding of their own data was incomplete, and you reframed how they saw the problem.
  • Delivered outcomes that improved customer P&L: reduced fulfillment errors by 18%, dropped quote-to-PO time from 72 hours to 18 hours, improved data completeness from 34% to 92%.
  • Built a playbook for something that had no playbook, then operated it at scale.
  • Spent time in customer basements reading PDFs. Manually mapped hierarchies. Built spreadsheet reconciliations. Sat in boring status calls and made them matter.

Compensation & Benefits

Pay Range: $120,000 - $200,000/year + annual bonus

Equity: Yes, equity is included as part of the compensation package for this role.

Note: This role requires approximately 25% travel for on-site workshops, relationship development, and value demonstration.

Benefits

  • Comprehensive medical, dental, and vision plans for you and your family
  • 401(k) retirement program
  • Professional development and education stipend
  • Fully remote work environment
  • Flexible vacation policy
  • Paid parental leave

Why Knowde?

Chemistry is the foundation of every physical product on Earth—from pharmaceuticals to semiconductors, from sustainable materials to everyday consumer goods. This is the world's most essential industry, and we're building the technology infrastructure to help it operate more efficiently.

We're solving a problem that has never been solved: organizing and digitizing the chemical industry's product data. Our customers include the world's largest chemical companies, and our impact extends to every product that relies on chemical innovation.

Learn more:

Our Commitment to Diversity

We're building a team as diverse as the industry we're transforming. Different perspectives, backgrounds, and experiences make us better at solving complex problems.

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.

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