Associate Director, Client Services

Why you will love working for a National Top Workplace

We are a global leader in loyalty marketing

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most. 

We are a mission and values driven company  

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.  

We are values driven at every point. Over our 30+ year journey, we’ve created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients. 

About the team and what we’ll build together

As Associate Director, Client Services, you will drive the evolution and success of our clients’ global customer loyalty and engagement strategies. Your leadership will shape programs that drive measurable business outcomes across complex ecosystems—leveraging data, technology, and cross-functional collaboration to enhance enterprise value.

How you will make an impact

• Driving Program Development & Strategy: In conjunction with our Strategic partners and client stakeholders, lead loyalty and customer engagement initiatives that enhance retention and drive business impact. Develop strategies tailored for large-scale enterprise operations and diverse customer bases—ensuring solutions scale globally.
• Customer Insights & Data Analysis: With Decision Scientist partnership, translate customer and operational data into insight-driven strategies. Align loyalty program design with B2B partner dynamics, account-level behaviors, and enterprise goals. Analyze global performance data and provide actionable recommendations.
• Cross-functional Collaboration: Partner across technology, data, strategy, and product teams—internally and within large matrixed client environments—to ensure seamless program delivery across markets and channels.
• Promotions & Campaigns: Guide the development of lifecycle-based campaigns, partner engagement strategies, and account-tiered benefits structures. Collaborate with internal and client teams to manage execution across regions or business units.
• Enhancing Customer Experience: Ensure global customers, partners, and end users experience cohesive, brand-aligned engagement—from onboarding to reward redemption—across diverse markets and operational systems.
• Performance Monitoring & Reporting: Monitor and interpret key metrics (e.g., engagement, redemption, ROI) and translate insights into strategic recommendations. Partner with clients on continuous performance optimization across geographies.
• Stakeholder Management: Own the working relationship with both the client and internal Kobie teams—including CSAT, resourcing, workstream prioritization, and relationship health across multiple business lines or global teams.
• Competitive & Market Analysis: With Strategy support, stay current on industry trends and competitor programs—bringing insights that ensure innovation and thought leadership in B2B customer engagement.
• Budget Management: Manage program budgets across markets, ensuring resource efficiency and alignment to long-term strategic goals.
• Program Enhancements: Proactively identify areas for innovation, scalability, and automation that deepen enterprise value and client satisfaction.

This role may include direct and matrixed team leadership in support of enterprise client needs, and is expected to contribute to operational excellence through process improvement and strategic influence.

We are a global leader in loyalty marketing. We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. Our programs reach over 330M consumers globally, enabling deep brand partnerships and delivering measurable business impact.

We are a mission- and values-driven company. Our mission is to grow enterprise value through loyalty. Every role has a purpose and directly contributes to achieving this mission. With a high-trust, inclusive culture, hybrid flexibility, and a focus on wellbeing, Kobie offers a workplace our teammates are proud of.

What you need to be successful

• 8–10 years of experience in client services, enterprise program delivery, or strategic consulting.
• Proven ability to manage B2B and/or global accounts, preferably in logistics, technology, or complex service industries.
• Deep understanding of customer loyalty, CRM, and data-driven engagement strategies.
• Strong communication and relationship-building skills with executive-level clients.
• Demonstrated ability to lead cross-functional teams, manage priorities, and deliver business outcomes.
• Experience managing budgets, forecasting, and driving organic growth within existing client portfolios.
• Strategic thinker with strong analytical skills and a bias toward action.
• Ability to travel domestically up to 20%, with peak periods up to 35% as needed.

Why you will love working here

Our teammates are at the heart of everything we do

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn to generous vacation time for yourself, we support your health needs fully. In today’s job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie’s competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career.

Kobie a place for all

We don’t just accept differences – we embrace, share, and celebrate them!

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.