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Patient Access Specialist

Baltimore, MD

Overview

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.

We stand behind our commitment to diversity, equity and inclusion, which are the core of our company with our patients and employees. Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility. Patient care is at the heart of everything we do. We want your experience and expertise on our team!  When you join our organization, you are connecting to a committed and caring group of colleagues.

Responsibilities

  • Manages scheduled appointments by checking in patients and alerting staff to patient presence. Directs walk-in patients to appropriate staff. Collects relevant patient information and maintains HIPAA compliance
  • Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor. Routes calls, messages, and deliveries to appropriate staff in a timely fashion
  • Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements
  • Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances
  • Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff
  • Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers
  • Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention
  • Maintain cleanliness and order of front desk and waiting room areas

Qualifications

  • Three plus years’ experience in a medical office setting, hospital, or similar patient customer service environment. Five plus years, preferred.
  • Requires a working knowledge of medical insurance plans, billing, regulations.
  • Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm-specific programs and software. 
  • Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
  • Ability to multi-task and adapt to changing priorities.
  • Ability to act with integrity, professionalism, and confidentiality.
  • A high degree of personal motivation and drive to achieve personal and professional goals.
  • Must have a valid drivers license

We Offer

  • Competitive Compensation
  • Full Benefits: Medical/Dental/Vision
  • Life Insurance
  • 401K
  • Tuition Reimbursement
  • Paid Professional Development Time
  • Student Loan Repayment Program
  • Paid Vacation Time
  • And More!

The base pay for this position generally ranges between $19 an hour to $22 an hour. Factors, such as but not limited to, geographical location, relevant experience, licensure, education, and skill level may impact the pay for this position.

Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!

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