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IT Analyst

San Francisco, California

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

**This is a 6-month contract position with potential to extend and/or convert to full-time**

The Opportunity at Komodo Health

The IT team at Komodo is primarily responsible for end user/help desk support, endpoint management, and internal system infrastructure. Their main focus is empowering Komodo users by providing reliable, scalable, and observable support and services.

The mission for the IT Analyst role is to work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

These are the essential job duties you will be responsible for …

  • Provide onsite IT support in the SF office 4 to 5 days a week (Zoom room/hardware, Meraki networking, peripheral troubleshooting).
  • Support and automate onboarding and off-boarding of new employees, temporary employees, vendors, and contractors.
  • Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities.
  • Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others.
  • Resolve issues with Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf/Intune etc.
  • Resolve issues with Mac + PC.
  • Take corrective actions to solve problems in a timely manner to achieve recovery with minimum impact to the customer.

What you bring to Komodo Health (required):

  • Experience in a technical support or customer service environment supporting Mac OS and Windows.
  • Experience in first and second level support of systems such as Okta, Google Workspace , Atlassian, Slack, MDM (Jamf and Intune), Meraki and Zoom.
  • Experience with dedicated IT Asset Management software (ITAM) like SnipeIT, AssetSonar, ServiceNow, Microsoft SCCM etc.
  • Ability to independently perform basic problem determination and root cause analysis regarding system access,laptop/hardware issues and other general IT issues.
  • Ability to work independently, handle multiple priorities, and eventually lead your own projects once requirements are determined.
  • Proficient understanding of internal user requirements. 
  • Excellent written and verbal communication skills.
  • Strong aptitude for logical thinking.
  • Strong familiarity with IT Operations and cloud applications.

Komodo's AI Standard

At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.

Join us in shaping the future of healthcare intelligence.

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options. 

What We Offer

Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

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