Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights. Konovo provides healthcare organisations with access to over 2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. As we transition from a service-oriented model to a product-driven platform, we are expanding our hybrid Bengaluru based team. We are looking for a Lead Applied AI Engineer to help advance the next chapter of Konovo’s AI-native platform. AI is already embedded in our product and internal tooling. Your role will be to deepen, scale, and operationalise those capabilities across our platform, data systems, and engineering workflows with production reliability and enterprise discipline. You will partner with global engineering, data, and product teams to translate real business problems into production-ready AI solutions. This is a hands-on role for someone who understands both the promise and limits of modern AI. You will design thoughtfully, build pragmatically, and ship responsibly. Your work will directly shape how our customers and employees experience AI at Konovo. You will operate in an environment where AI decisions impact enterprise customers globally and must meet high standards of reliability, compliance, and performance. AI is a strategic differentiator for Konovo. As a globally scaled healthcare intelligence company service hundreds of enterprise customers, AI at Konovo must accelerate innovation while protecting reliability, data integrity, and customer trust. How You’ll Make an Impact: Design, build, and deploy production-grade AI and LLM-powered features within our intelligent platform Improve model performance, reliability, observability, and cost efficiency in enterprise-scale production environments Collaborate with product and engineering teams to translate business requirements into scalable AI solutions Advance our provider-agnostic AI architecture to enable secure access to multiple LLM ecosystems Build internal AI tooling that enhances engineering productivity and broader employee workflows Establish best practices for model evaluation, prompt engineering, testing, and governance Ensure responsible AI implementation aligned with data privacy, security, and compliance standards Design AI systems with strong guardrails around privacy, auditability, global regulatory requirements, and long-term maintainability Contribute to architectural decisions as we evolve our modern data stack and AI platform capabilities Mentor engineers and raise the technical bar for applied AI across the team Evaluate emerging AI capabilities rigorously, adopting what delivers measurable value while avoiding unnecessary complexity or hype What We’re Looking For: A proactive and strategic thinker with strong analytical and problem-solving skills. 5+ years of experience building and deploying AI/ML systems in production environments Strong hands-on experience with LLM integration, prompt engineering, model evaluation, and performance optimisation Experience building AI systems where reliability, compliance, and uptime are business-critical Proficiency in Python and experience working with modern AI frameworks and libraries Experience building systems in cloud environments such as AWS, Azure, or GCP. AWS preferred. Strong understanding of data architecture, APIs, and scalable backend systems Experience working in product-focused engineering teams, not just research environments Ability to balance innovation with product stability, cost discipline, and measurable business impact Comfort explaining AI trade-offs and feasibility clearly to both technical and non-technical stakeholders Experience working across timezones and collaborating with global teams Bachelor’s in Computer Science, Artificial Intelligence, Machine Learning, or a related field Adaptability to thrive in a fast-changing environment while navigating challenges collaboratively. Bonus Points For Experience with: Vector databases, retrieval-augmented generation (RAG), or model orchestration frameworks Databricks, Snowflake, or modern lakehouse architectures Healthcare, research, or data-intensive domains Why Join Konovo? Be part of a mission-driven organisation that is empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights aren't just collected, they're connected. Join a fast-growing global team with opportunities for professional growth and advancement. Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility. Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance. Become a part of an organisation that prioritizes your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience. Make a real-world impact by helping healthcare organisations innovate faster. This is just the beginning of what we can accomplish together. Join us at Konovo and help shape the future of healthcare technology!   Apply now to be part of our journey.  

Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights.  Konovo provides healthcare organisations with access to over 2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms.  As Senior IT & Desktop Support Engineer you will lead the day-to-day IT operation for the Konovo India office in Whitefield, Bengaluru—owning the full in-office technology experience end to end (devices, network/Wi‑Fi, meeting rooms/AV, and onsite support) so our Bengaluru team can do their best work without friction. At the same time, you’ll be a key part of our global IT support model, partnering closely with the UK IT team to provide reliable coverage for EU hours and seamless support for colleagues across regions when needed. If you love being the person who owns the office experience end-to-end and makes IT feel effortless for a fast-moving, global team, this role gives you real autonomy, visible impact, and the chance to raise the bar for how support is delivered across Konovo. What You’ll Do  Lead IT support for the India office, ensuring tickets are resolved quickly and SLAs are met  Own India onboarding and offboarding end to end (device imaging, account provisioning, access management, leaver hardware recovery)  Manage office infrastructure end to end: LAN, Wi-Fi, firewalls, VC rooms, printers, and cabling  Act as the first point of escalation for the junior engineer on technical issues; coach them to stronger troubleshooting and customer support habits  Manage Microsoft Intune device enrolment, compliance policies, and endpoint configuration for India devices  Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, Entra ID) to support users and maintain secure access  Maintain asset inventory and ensure hardware is tracked, recovered, and accounted for  Identify recurring issues and drive permanent fixes (root cause analysis, preventative improvements)  Contribute to IT documentation and runbooks so processes are repeatable and not person-dependent  Liaise with the UK IT team and IT Director on projects, procurement, and escalations  Support office moves and office changes when needed (planning, coordination with vendors, network/AV setup, and smooth cutover)   What We’re Looking For  4+ years of IT support experience, including 1–2 years in a senior/lead capacity Strong Windows and macOS support and device management experience (Intune preferred) Solid Microsoft 365 administration skills (Exchange Online, Teams, SharePoint, Entra ID) Strong networking fundamentals (VLANs, DHCP, DNS, Wi-Fi, firewall basics) Comfortable owning a physical office environment (AV, cabling, printers, VC hardware) Strong communication skills and ability to work effectively with a remote manager A mentoring mindset: you enjoy helping others level up, and you raise standards through coaching and documentation Self-directed and proactive; you identify and fix problems without being asked Comfortable working a defined shift schedule that may include late hours to support EU/US teams Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience   Nice to Have  Deeper Entra ID experience (Conditional Access, group management, SSO)  Exposure to ISO 27001 and/or ITIL service management practices  Experience supporting multi-site or globally distributed organisations  Familiarity with Jira Service Management or similar ITSM platforms   Certifications (Desired)  ITIL v4 Foundation  CompTIA A+ and/or Network+  CCNA (advantageous; helpful for stronger network ownership within the India team)   Why Join Konovo?  Be part of a mission-driven organisation that is empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights aren’t just collected, they’re connected.  Join a fast-growing global team with opportunities for professional growth and advancement.  Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility.  Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance.   Become a part of an organisation that prioritises your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience.  Make a real-world impact by helping healthcare organisations innovate faster.    If you’re ready to take real ownership of IT in a growing global healthcare company — and you’re smart, reliable, and driven to make things work — we’d love to hear from you!  Apply now to be part of our journey.