IT Operations Engineer

We are seeking a motivated and detail-oriented Junior IT Operations Engineer to join our team. The ideal candidate will assist in the administration and maintenance of our IT operations, providing support for network operations and troubleshooting users’ issues. This individual is expected to be proactive in addressing user needs and provide prompt responses.

This role is an excellent opportunity for individuals looking to start their career in IT operations and gain hands-on experience in a dynamic environment.

Responsibilities

• Swiftly provides response and technical support to users, addressing the network, hardware and software issues.
• Manage user accounts and permissions in LDAP, Gmail, or other operation systems.
• Assist in the daily operations of IT systems and network infrastructure.
• Monitor network performance and troubleshoot basic network issues, especially user’s VPN.

Requirements

• Minimum 1+ years of IT helpdesk/administration experience (or Similar).
• Basic understanding of network operations. Familiarity with concepts like TCP/IP, DNS, DHCP, VPNs, and routing is a plus.
• Exposure to Linux operating systems (e.g., Ubuntu, CentOS) and basic troubleshooting skills.
• Excellent communication and interpersonal skills.
• Familiarity with scripting languages (e.g., Bash) is an advantage but not required.
• Knowledge of system administration tools and practices is a plus.
• Fluent Mandarin (Chinese) speaking is mandatory.
• ***Open to occasional after-hours support and eager to grow in a dynamic, service-oriented environment.***

Working Conditions

This job description outlines the expectations for a Junior IT Operations Engineer role focused on IT operations, networking, and Linux systems. It emphasizes the importance of basic networking knowledge and Linux troubleshooting skills while providing a clear pathway for growth within the IT field.