Project Manager

Kunai is a fast-growing digital consultancy focused on banking, payments, and fintech powered by a global network that attracts the best and brightest people from all backgrounds and cultures, driven by innovation and experimentation, spread across almost every single continent. Over the past decade, we've shipped over 150 products for clients that include Visa, American Express, Capital One, WEX, Wells Fargo, Ernst & Young, and TOMS Shoes. Our founders built a previous agency (Monsoon) that was acquired by Capital One in 2015.

As a Project Manager on our team, you'll partner with the Business Card and Payments team at a leading bank, where you'll be at the heart of creating, validating, and improving processes that make data-driven products more efficient and customer-friendly. Your role will be key in driving process innovation, ensuring audit readiness, and fostering collaboration across multiple departments.

What You'll Do:

Process Creation and Validation:

• Develop and refine processes to align with both business goals and customer needs.
• Lead sessions with Business SMEs to ensure a clear understanding of processes, risks, and controls.

Metrics Design and Production:

• Design metrics to track how efficiently and effectively processes are working.
• Analyze those metrics to pinpoint areas for improvement and implement necessary changes.

Data Analysis and Correction:

• Investigate and fix data issues within department systems to maintain accuracy and integrity.

Customer-Focused Process Improvement:

• Drive process improvements with a customer-first mindset.
• Clarify and understand the intent of processes, always ensuring customer satisfaction is a priority.

Continuous Improvement and Audit Readiness:

• Keep continuous improvement top of mind while working on repeatable processes.
• Develop processes that keep the Lines of Business (LOBs) in an audit-ready state.

Influence and Communication:

• Collaborate across different domains to push for process improvements and adoption.
• Use your presentation and storytelling skills to inspire process owners and drive results.

Documentation and Reporting:

• Maintain clear and detailed process documents, including procedures and diagrams.
• Document projects and processes by creating reports, presentations, business cases, and other relevant documentation.

Subject Matter Expertise:

• Act as the go-to expert on processes when representing the department in meetings and projects.

Team Leadership:

• Lead a high-performing team, keeping them motivated and aligned with project goals.

Basic Qualifications:

• Bachelor’s Degree
• 5+ years of experience as a Project Manager
• Strong facilitation skills: Confident in leading sessions with Business SMEs.
• Strong analytical skills: Able to spot, analyze, and correct data issues.
• Proven experience in driving process improvements.
• Skilled at creating and maintaining formal process documentation.
• Experience in banking, finance, fintech, credit or background/credit check industry.
• Familiar with project management tools.

Preferred Qualifications:

• Master’s Degree in Business Administration, Finance, Computer Science or related field
• Project Management or Scrum Certification
• Background in data analytics or engineering

Skills and Competencies:

• Excellent communication skills – able to explain complex ideas clearly.
• Strong problem-solving and analytical abilities.
• A team player with proven experience working in hybrid environments.
• Leadership skills with a focus on motivating high-performing teams.
• A natural customer advocate, keeping the customer at the forefront of process improvements.

This is a hybrid position requiring 2-3 days onsite at the client location in McLean, VA.

At Kunai, we have built deep relationships with our clients. Our bar is high, and our mission is to always exceed our client’s expectations. If you are fanatical about customer success and driven to work on and solve tough technical challenges, we would love to chat with you!