DHA- National Vision Care Coordinator

DHA- National Vision Care Coordinator 

Location: Bethesda, MD 

Work Arrangement: Onsite 

Type: Full-Time 

Clearance: Active DoD Public Trust 

Travel: Up to 10% 

Status: Contingent Upon Award  

 

 

Company Overview:   

Since 2017, Kymber Consulting Group has been blazing a trail through the consulting landscape, providing solutions across healthcare, defense, and civilian sectors. We're trusted advisors for high-visibility, high-impact engagements, rapidly becoming a valued partner within both government agencies and large established firms in the space. Kymber employs a collaborative team approach to deliver high value, tailored, and innovative solutions. Our engagement teams are built to meet each client’s unique needs. Our employees currently support a variety of Defense and Civilian agencies.  

 

Job Summary:   

We are seeking a highly motivated and effective National Vision Care Coordinator.  The Military Health System (MHS) provides comprehensive vision care for Department of Defense (DoD) beneficiaries.  This care can involve multiple eye (i.e., ophthalmic, optometric, and rehabilitation) specialists who are not present at every Military Treatment Facility (MTF). This work ensures that a DoD beneficiary receives timely and appropriate vision care, which may require a system of vision care coordination, by directing the cooperation of vision care specialists and the movement of the patient through the system. We will arrange eye care for patients (i.e., referrals, movement of patients, follow-ups, monitoring performance metrics, etc.) to facilitate the transfer of patients between MTFs and between allied healthcare providers such as the VA in support of the DoD vision care coordination program. Provide a nationwide network for the coordination of vision health care in the DoD MHS.  It will consist of four (4) regional vision care coordinators located at Ocular Trauma Centers (OTC) or MTF and one (1) national vision care coordinator working at the Vision Center of Excellence (VCE).   

 

Responsibilities and Duties: 

• Serves as the contract manager. 

• Develop and oversee the DoD vision care coordination program across all regions. 

• Serve as the lead point of contact between VCE, regional coordinators, and DoD/VA stakeholders. 

• Provide programmatic oversight, reporting, and performance monitoring. 

• Standardize best practices for vision care referral, follow-up, and rehabilitation processes. 

• Coordinate data sharing, outcome metrics, and quality improvement strategies. 

• Support the transition-in and transition-out planning and documentation for contract lifecycle continuity. 

• Represent the VCE in national meetings and cross-agency collaboration efforts. 

• Establish and maintain an MHS-wide network of care coordination consisting of the four (4) regional coordinators working together. 

• Oversees the program by ensuring that the regional vision care coordinators are functioning in a cohesive manner, are in communication with each other, and are able to coordinate the movement and care of patients across regional boundaries including evacuations from deployed areas into the United States.  

• Collate and analyze data and provide the resulting report to the COR. 

• Conduct monthly meetings with the regional coordinators to discuss work processes, challenges, achievements, initiatives, and collaboration related to: OTC performance, readiness of an MHS-wide network of vision care coordination, and the referral/consultation system of the DOD and related health care systems to provide comprehensive vision care to DOD patients.  

• Provide recommendations to the regional care coordinators with their assigned duties for the purposes of process improvement to maintain continuity of clinical care support at the OTCs.  Follow their respective OTC/MTF’s procedures as needed in extenuating circumstances. 

• Examine existing DoD vision care coordination processes, evaluate current strengths and weaknesses, and take action to establish relevant connections between health care providers and clinics, enlist stakeholders, propose improvements, and design new processes to advance vision care coordination within the DoD and between the DoD and its allied health care entities (the VA and community providers).  

• Participate in, or lead, VCE-directed efforts to increase the movement of patients between the DoD and the VA to both increase the amount of vision care available to patients of those respective health systems and increase the readiness of the military medical force as necessary.  

• Advise the regional vision care coordinators on coordination questions, best practices, and guidance on processes to ensure all regions are a functioning part of the MHS-wide eye care coordination program.  

• Determine the most appropriate methods for effective communication between all the regional coordinators (scheduled and ad hoc, email, telephone calls, meetings, and site visits (pending COR approval) in addition to the monthly coordination meeting they are required to conduct.  

• Collectively evaluate and analyze the regional vision care coordination processes, evaluate current strengths and weaknesses, and take action to create best practices and most efficient processes as a standardized approach to readiness and continuity of care by appropriate hand-off between MTFs and MTF to VA or community care. 

• Collect health care data, perform simple analysis, and report that data to the DOD for quality improvement in vision eye care 

• Collect health record data based on the procedural guidance of the respective ophthalmology clinic, optometry clinic, or the VCE from DoD/VA medical records, providers, and/or patients for the purpose of evaluating the function of the OTC, the quality of local vision care provided to DoD beneficiaries, regional vision care coordination, military medical force readiness, and other local clinical improvement projects.  

• Collate, analyze, and report this data based on the procedural guidance of their clinic. This may include tracking sheets to identify and track routine and special-interest patient populations with items of interest determined by the COR.  

• Provide local OTC with metrics/data documenting regional care on a regularly scheduled basis (which may be weekly, monthly, quarterly, semi-annually, or annually).  

• Obtain health record data from DOD/VA medical records, providers, and/or patients for the purpose of evaluating the operations of the OTC network, the quality of vision care provided to DOD beneficiaries, MHS-wide vision care coordination, military medical force readiness, and other clinical improvement projects. This can include (but is not limited to) quality of life questionnaires, customer service metrics, and other information from the patient directly.  

• Collate, analyze, and report this data according to direction from the COR.  
• Provide MHS-wide metrics/data documenting regional care on a regularly scheduled basis (which may be weekly, monthly, quarterly, semi-annually, or annually).  

Qualifications and Skills: 

• Minimum education: Bachelors’ Degree required in Healthcare Administration, Public Health, Vision Science, or a related field. 

• Master’s degree preferred in Health Administration, Clinical Leadership, or related discipline. 

• Minimum experience: Five (5) years of clinical experience as a health care coordinator, social worker, case manager, or registered nurse. 

• Excellent communication and writing skills. 

• Demonstrated success managing nationwide or multi-site healthcare programs. 

• Experience working with DoD, VA, or inter-agency health coordination. 

• Understanding of vision care systems (optometry, ophthalmology, or rehabilitation services) preferred. 

• Strong leadership, communication, and stakeholder engagement skills. 

 

Benefits and Perks: 

• Medical, Vision, and Dental Plans 

• Paid Holiday and Personal Time Off  

• 401K plan 

• Short-term disability, Long-term, and Life Insurance 

• Education and Training Assistance Program 

• Incentive Plans and Referral Bonuses 

• Employee Assistance Programs 

Kymber Consulting Group, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law