DHA- Regional Vision Care Coordinator

DHA- Regional Vision Care Coordinator

Location: Walter Reed National Military Medical Center (Bethesda, MD)

Work Arrangement: Fully On-site (No Telework allowed)

Type: Full-Time

Clearance: Active DoD Public Trust

Travel: Up to 10%

Status: Contingent Upon Award

Company Overview: 

Since 2017, Kymber Consulting Group has been blazing a trail through the consulting landscape, providing solutions across healthcare, defense, and civilian sectors. We're trusted advisors for high-visibility, high-impact engagements, rapidly becoming a valued partner within both government agencies and large established firms in the space. Kymber employs a collaborative team approach to deliver high value, tailored, and innovative solutions. Our engagement teams are built to meet each client’s unique needs. Our employees currently support a variety of Defense and Civilian agencies.

Job Summary:  

We are seeking a highly motivated and effective Regional Vision Care Coordinator. The Regional Vision Care Coordinator will support the delivery of timely and appropriate vision care to DoD beneficiaries within their assigned geographic area. This position is vital to coordinating services across Military Treatment Facilities (MTFs) and with the Department of Veteran Affairs (VA), ensuring efficient referrals, continuity of care, and access to vision rehabilitation or surgical services.

Responsibilities and Duties:

• Coordinate vision care referrals, follow-ups, and patient movement across MTFs and VA facilities.
• Act as the primary point of contact for vision care within the assigned regional MTF.
• Monitor and report performance metrics and assist in care quality improvements.
• Liaise with other regional coordinators and the National Vision Care Coordinator.
• Facilitate the transition of patients between DoD and VA for enhanced care options.
• Ensure compliance with DHA and DoD protocols and support transition planning.
• Work within the physical confines of their respective Ocular Trauma Centers (OTC) with their OTC leadership, ophthalmology clinic leadership, and/or optometry clinic leadership. The VCE has established corresponding regions to assign to each of the regional vision care coordinators that surround their respective OTC.
• Contact patients regarding potential, scheduled, pending, and missed eye exam appointments.
• Provide patients with administrative and health instructions as needed.
• Assist providers and clinic staff in the scheduling of patients for initial eye exams, procedures, and all other follow-up visits as needed. Aid providers with the scheduling and coordination of pre-operative appointments, surgeries, and the post-operative care for DoD beneficiaries, civilians cared for by the DoD, and VA patients approved for care through the Military Health System (MHS).
• Provide patients with instructions for base access and work with base personnel to facilitate the admittance of patients for their eye care.
• Assist providers as required when a patient presents at the OTC or eye clinic. Discuss care coordination issues with patients, their caregivers, and healthcare providers, and schedule or plan follow-up care. Assist eye care providers with pre-authorization of medications, procurement of specialized treatment modalities such as serum tears, surgical tissue (i.e., cornea/amniotic membranes), and off-label use medications.
• Track the progress of patients from the point of injury or ocular diagnosis through immediate mitigation, treatment, and rehabilitation if required. This may include patient movement throughout the MHS and between the DoD and VA or other community providers.
• Assist in monitoring TRICARE and VA authorizations and extensions for care as needed to maintain continuity of care.
• Monitor, facilitate, and evaluate the referral of patients in and out of the DoD both from community providers and the VA. Establish working relationships between providers (in and outside of the DoD), create referral processes, facilitate the movement of patients, work to reduce the elapsed time for referrals or consultations, and report on the prevalence and nature of referrals over time.
• Document all relevant encounters with patients in the DoD medical record to maintain safety and continuity of care. Follow the guidance of their COR and/or the OTC procedures as pertaining to the appropriate methods to record data in the medical record.
• Participate in, or lead, local OTC-directed efforts to increase the scope or capacity of vision care services delivered to DoD beneficiaries in their region as needed. This may include examining referral patterns in and outside of the DoD and engaging with partners to increase the quality and quantity of referrals for specialized vision care. The national vision care coordinator shall assist in these efforts as needed. Participate in, or lead, MHS-wide clinical improvement initiatives led by the VCE or DHA as needed.
• Gather information from patients, including patient satisfaction measures, quality of care data, and quality of life measures in their respective regions. This data will be collected based on procedural guidance at the OTC or from the COR, and it can be collected through in-person interactions, electronically logged data, hand-written data, telephone calls, surveys, and other electronic modalities.
• Utilize the national vision care coordinator as an advisor for coordination questions, best practices, and guidance on processes to ensure their region is a functioning part of the MHS-wide eye care coordination program.

Qualifications and Skills:

• Minimum education: Bachelor’s Degree required in Healthcare Administration, Public Health, or a related field.
• Preferred clinical background (such as Optometry Technician, etc.) is a plus.
• Minimum experience: Five (5) years of clinical experience as a health care coordinator, social worker, case manager, or registered nurse.
• Excellent communication and writing skills.
• Familiarity with MHS or VA Healthcare systems preferred.

Benefits and Perks:

• Medical, Vision, and Dental Plans
• Paid Holiday and Personal Time Off
• 401K plan
• Short-term disability, Long-term, and Life Insurance
• Education and Training Assistance Program
• Incentive Plans and Referral Bonuses
• Employee Assistance Programs

Kymber Consulting Group, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law