Director of IT & AI Operations

Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism.  We serve thousands of families across nine states and are growing rapidly to meet the need for services.  Each day, our team seeks to make every moment count for our clients and for each other. 

At Kyo, we are redefining behavioral healthcare through technology, innovation, and cutting-edge AI solutions. Our commitment to a tech-forward and AI-enhanced future means we seek leaders who can drive both IT and AI strategy, integrating automation, predictive analytics, and machine learning into our core operations to improve efficiency, security, and scalability. The right candidate will expand our IT and AI footprint, leading transformative initiatives that shape the future of our organization.

Salary Range: $140,000 - $170,000

Candidates must reside in one of the following states to be eligible: WA, OR, UT, AZ, MT, TX, CO

Why Join Kyo?

• Drive transformative projects with a high degree of autonomy while at the forefront of healthcare  IT.
• Work with a passionate and forward-thinking team dedicated to making a real impact.
• Enjoy a collaborative, agile environment that values creativity, problem-solving, and continuous improvement.

Responsibilities:

• Lead and mentor a team of IT and AI operations professionals, executing advanced IT, software, and AI initiatives.
• Oversee endpoint management, IT ops, administration, API integrations, and AI infrastructure, ensuring reliability, security, compliance, and AI model performance.
• Design, build, and manage AI workflows, data pipelines, and automation systems supporting Kyo’s business processes.
• Partner with leadership to align company goals with AI-driven strategies, integrating AI tools into business and IT processes to enhance efficiency and decision-making.
• Proactively monitor systems, troubleshoot incidents, and optimize both traditional IT and AI services for performance and scalability.
• Drive timely completion of projects, maintaining high-quality standards.
• Oversee build, release, and delivery processes for proprietary software and AI tools, establishing scalable and efficient procedures for development, testing, and production environments.
• Continuously improve SDLC processes. Work with developers and DevOps to architect secure, high-performance environments.
• Champion security best practices, vulnerability management, and risk mitigation, including logging, auditing, incident tracking, and disaster recovery.
• Collaborate with Product and Engineering leadership to shape product and AI feature roadmaps.

 

Qualifications:

• Bachelor's degree (or equivalent experience) in Computer Science, MIS, or a related field; an advanced degree is a plus.
• 7+ years managing IT, Engineering, and/or AI Operations teams in high-growth environment
• Proven experience planning, building, and maintaining AI tools for  IT, and business use cases .
• Expertise in business analysis, user requirements documentation, and business process mapping, with the ability to assess business needs and conduct build-vs-buy evaluations. Capable of discerning the technology landscape to procure, implement, and integrate software solutions that align with organizational goals.
• 3+ years of hands-on experience managing AWS or similar cloud infrastructure; AWS Certification is a plus.
• Expertise in DevOps, including orchestration, configuration management, CI/CD, release automation, monitoring, and security.
• Working knowledge of AWS services, Jira, GitLab, Node.js, and  MSSQL Server; cloud-based DBA experience is a plus.
• Experience with healthcare IT security, privacy, and compliance frameworks (HIPAA or HITRUST) is a major advantage.

Physical Requirements:

• Generally, the incumbent must be able to sit or stand and use a computer for extended periods of time.  
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. 
• Ability to write, read and interpret documents in the English language such as employee handbooks, training materials and procedure manuals.
• Strong internet connection and professional environment with the ability to utilize video conferencing for long periods of time with limited interruptions.
• Willingness to travel domestically several times per year for internal meetings and relevant conferences