Job Application for IT Systems & Support Administrator at Kyo

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Kyo is a leading provider of therapy for individuals with autism. Our core service is Applied Behavior Analysis (ABA) therapy, a clinically proven form of therapy for autism. We serve thousands of families across nine states and are growing rapidly to meet the need for services. Each day, our team seeks to make every moment count for our clients and for each other.

Kyo’s innovative and effective Administrative team works together to ensure the best possible experience for Kyo’s current and future clients and teammates.

The IT Systems and Support Administrator is responsible for managing, maintaining, and supporting the organization’s IT infrastructure while providing Tier 1 and Tier 2 technical support to internal users. This hybrid role ensures the stability, security, and efficiency of systems and services across the company, while serving as the primary point of contact for IT requests, troubleshooting, and user enablement.

While this is a remote, work-from-home position, candidates must reside in one of the following metro areas: Houston, Dallas, Austin, Orlando, Tampa, or Miami. It is required to have reliable internet connectivity and the ability to collaborate effectively with team members across multiple locations using virtual tools.

Salary Range: $70,000 - $80,000 DOE and Location

WHY KYO?

Fun-Loving & Tenacious Team: Work with a supportive and spirited team that values collaboration and knows how to enjoy the journey.
Comprehensive Benefits: Enjoy medical, vision, dental, and life insurance.
Financial Wellness: Plan for the future with our 401(k) program and cell phone stipend.
Work-Life Balance: Take time for yourself with vacation (19 days of PTO per year) and holiday pay (10 days per year), ensuring you stay refreshed and energized.
Employee Assistance Program: Access resources to support your personal and professional well-being.

RESPONSIBILITIES (Including but not limited to):

Helpdesk & End-User Support

Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
Respond to internal support tickets promptly and document resolutions in the IT knowledge base.
Train staff on new technologies and promote IT best practices.
Troubleshoot issues with macOS, Windows, iOS, and Android devices.

System Administration & Infrastructure Management

Administer and support company SaaS platforms including Google Workspace, Jira, Genesys, and DocuSign.
Manage user provisioning, access control, and deprovisioning during onboarding/offboarding processes.
Support the company’s MDM platform (e.g., JAMF) for device management and compliance.
Monitor system performance and resolve technical issues proactively.
Maintain documentation of IT systems, policies, and procedures.

Procurement & Asset Management

Oversee procurement, deployment, tracking, and return of company devices (laptops, tablets, monitors, etc.).
Maintain accurate inventory records for all IT assets.
Ensure devices and software are configured in compliance with company policies and HIPAA standards.

Security & Compliance

Ensure security of systems and data through access management and monitoring.
Maintain compliance with HIPAA and internal security protocols.
Regularly update systems and applications to ensure protection from vulnerabilities.

Qualifications

Experience: 4–6 years combined experience in IT administration and help desk support.
Technical Skills:
- Proficiency with Google Workspace administration, Jira, Genesys, DocuSign, and other SaaS applications.
- Experience with macOS, Windows, and mobile device platforms (iOS/Android).
- Familiarity with MDM tools such as JAMF or similar solutions.
Soft Skills:
- Excellent communication, troubleshooting, and organizational abilities.
Strong problem-solving and multitasking skills.
Ability to work independently and effectively in a remote environment.

Physical and Work Environment Requirements

Ability to sit and use a computer for extended periods.
Manual dexterity for data entry and standard office equipment use.
Ability to read and interpret documents in English such as manuals and training materials.
Minimal physical effort and risk exposure.
Reliable home office setup with stable internet connectivity.

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How did you learn about Kyo? If from a current employee, please list their name.

Are you at least 18 years old?

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Do you have 4 years of combined experience in IT administration and helpdesk support?

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Are you proficient in Google Workspace administration?

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Do you have experience managing or supporting other SaaS applications?

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Do you have experience supporting mobile devices (iOS and Android)?

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Have you worked with MDM tools such as JAMF, Intune, or similar solutions?

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Are you able to perform the basic and physical requirements of this job, with or without reasonable accommodation (please refer to the job description for a list of basic and physical requirements)?

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Kyo is dedicated to protecting vulnerable populations, including youth. As a result, we conduct comprehensive background checks and fingerprint screenings for all potential employees. These screenings will reveal your entire criminal record, including convictions that have been expunged, sealed, dismissed, or otherwise modified, regardless of when the offense occurred. Please note: Having a criminal conviction will not automatically disqualify you from employment. Each case is evaluated individually, taking into account the nature of the offense, its relevance to the role, the time elapsed, and the surrounding circumstances. Are you comfortable undergoing a background check as part of the hiring process?

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Are you authorized to work lawfully in the United States for Kyo? Note: If hired, a form I-9, employment eligibility verification, must be completed at the start of employment.

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By selecting yes, I certify that the information contained in this application is correct to the best of my knowledge. I understand that providing false or misleading information is grounds for withdrawing the offer, or for discharge should I be hired.

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IT Systems & Support Administrator

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