Manager, Patient Services- Training and Development

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

Summary of Job

The Manager, Patient Services Training and Development is responsible for supporting the Franchise organizations in the design and delivery of training solutions to the Patient Services department.  The Manager, Patient Services Training and Development ensures both Training, Learning & Development, as well as other functions (e.g., Compliance), is effectively represented in all training programs and solutions. This role will require the Manager to quickly build relationships with key stakeholders and manage several stakeholders at various levels. The role requires a high level of performance as well as coaching, strategy alignment/execution abilities. Understanding and the training fundamentals to enhance performance learning for all of Patient Services is critical.

Essential Functions

• Design, organize, and facilitate training sessions tailored to specific needs (e.g., employee onboarding, system knowledge, product knowledge, Program Processes, technical skills, compliance, etc.).
• Create an interactive and positive learning environment, encouraging participation and engagement from all trainees.
• Partner with Leadership and front-line employees, Patient Access, Sales, Compliance, Sales Training, Legal, Patient Advocacy, and Marketing to identify knowledge gaps based on internal assessments and team feedback and address such with training/re-training initiatives.
• Play an active role in internal team advisory boards and partner with function leads to develop tailored trainings.
• Utilize knowledge of blended learning modalities, create training decks in collaboration with appropriate matrix teams and vendors, and directly partnering with National Sales Trainer to develop continuous learning initiatives.
• Continuously update knowledge on best practices, industry standards for Patient Services, and new tools or techniques in Training/Patient Services.
• Manage vendor relationships in the development of content such as presentations, manuals, handouts, quick reference guide and workshops for Patient Services training initiatives and regional/national meetings.
• Support launch readiness by partnering with Patient Services Leadership and Patient Services teams to develop training materials that align with launch strategy.
• Create new content and ensure continuous education on resources and tools related to the Case Management System, Program Processes information related to co-pay assistance, patient assistance programs, payer policy is required.
• Provide education on how to navigate the complexity of the coverage reimbursement and patient journey landscape.
• Manage the process from start to finish for training content submitted through the Promotional Review Committee (PRC) process for new and existing training materials.
• Provide regular reports to management on the effectiveness of training programs and any recommendations for improvement.
• Travel as needed for regional, national meetings as needed in addition to the training classes/field rides.

Job Requirements

Education

• Bachelor’s degree required or equivalent work experience.; MBA preferred 

Experience

• Minimum of 3+ years in pharmaceutical industry experience, with a focus on, Case Management, Patient Services, Market Access, and Field Support roles, or 3+ years training experience.
• Candidate must demonstrate strong strategy, innovation, collaboration, and analytical skills as well as excellent overall business acumen
• Rare Disease experience preferred.
• Prior experience leading projects and/or teams with regional or national impact.
• Track record of high performance with a strong understanding of what drives success in a commercial organization.
• Strong understanding of pharmacy and medical benefit (buy and bill) process and the needs of patients and provider to understand access from payers.
• Strong understanding of payer landscape (Commercial, Medicare, Medicaid,) and coverage support for a rare disease product.
• Experience in presenting and facilitating to groups of various sizes and tenure.
• Experience with successful project development, management, and execution.              

Technical Skills

• Proficient in MS Office Suite

Non-Technical Skills

• Leadership experience in biotech/pharmaceutical industry required, product launch experience a plus.
• Highly Patient Focused.
• Exceptional enthusiasm with a drive to succeed.
• Demonstrated track record of professional growth.
• Ability to strategically think and tactically execute on patient and departmental objectives.
• Ability to collaborate, educate and lead peers all while working cohesively within a team environment, both office and field based.
• Remain professional during interactions with internal and external parties.
• Excellent organizational, written, listening, and communication skills a must.
• Excellent time management skills, both team and individually.
• Ability to influence others without authority.
• Ability to adapt to change. 

Travel

Requires up to 50% domestic and international travel

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

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