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Senior CRM Manager

Princeton, New Jersey

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario.

Candidate will be expected to be in the Princeton, NJ office as needed and live within a commutable distance.

Summary of Job:

The Senior CRM Manager will act as a strategic partner to cross-functional teams within KKNA and Kura, providing expert guidance on the effective use of Veeva CRM to support commercial and brand objectives. This role will lead the development of CRM strategies, promote best practices, and ensure alignment with key business priorities. As the primary CRM liaison for brand leadership, the Senior CRM Manager will drive cross-functional collaboration, optimize sales force enablement, and deliver scalable, data-driven CRM solutions.

Essential Functions:

  • Lead strategic CRM planning efforts by facilitating high-level business requirement sessions with cross-functional stakeholders; partner with technical teams to translate insights into scalable, value-driven system enhancements.
  • Own the CRM change management lifecycle, ensuring proper documentation, governance, and alignment with enterprise objectives while continuously assessing platform effectiveness across user groups.
  • Oversee CRM training strategy by collaborating with internal training teams and partners to design and optimize learning programs that drive adoption and user proficiency.
  • Direct CRM data governance initiatives, partnering with technical resources to ensure data integrity across databases, integrations, and reports, while implementing controls and support strategic decision-making.
  • Serve as a key liaison to KKNA & Kura teams, translating strategic initiatives into actionable CRM solutions and data-driven insights; ensure platform functionality supports business goals.
  • Lead the evolution of CRM-integrated dashboards and reporting capabilities, partnering with the business intelligence team to deliver real-time, actionable insights that inform strategic decision-making and drive commercial performance.
  • Partner with Marketing to integrate omnichannel tactics—including CLM, approved email campaigns, and digital sales aids—seamlessly into the CRM ecosystem.
  • Act as a strategic advisor to internal and external stakeholders, leveraging CRM data and user feedback to optimize engagement strategies and uncover areas for continuous improvement.
  • Identify and champion opportunities for innovation, aligning CRM capabilities with emerging business needs and evolving franchise strategies.
  • Ensure CRM compliance with all Kyowa Kirin policies, industry regulations, and data privacy standards through proactive monitoring and collaboration with compliance teams.

Lead special projects or cross-functional initiatives as assigned to advance franchise excellence and digital transformation objectives.

Job Requirements:

Education

Bachelor’s Degree or 6 years equivalent CRM experience is required

Experience

Minimum of 6 years of relevant work experience is required in the Pharmaceutical or Biotech industries.

Experience with CRM (Salesforce & Veeva experience preferred).

Technical Skills

Must be highly proficient with JIRA and Microsoft applications (i.e. PowerPoint, Excel, Access, etc.).

Non-Technical Skills

Exceptional communication and stakeholder engagement skills, with a proven ability to translate complex data and business imperatives into clear, actionable insights for diverse audiences. 

Strong analytical and strategic problem-solving capabilities, with a track record of leveraging data to inform decision-making and optimize CRM performance.

Skilled in executive-level presentation development, business writing, and delivering impactful training programs, particularly in support of field sales enablement.

Highly organized and detail-oriented, with the ability to manage multiple high-priority initiatives in a fast-paced, results-driven environment

Physical demands: Lifting, driving, sitting, typing and extensive computer work.

Working Conditions: Requires up to 10% domestic and some international travel may be required.

 

The anticipated salary for this position will be $142,400 to $185,900.  The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs.

The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including:

  • 401K with company matching
  • Discretionary Profit Sharing
  • Annual Bonus Program (Sales Bonus for Sales Jobs)
  • Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days
  • Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
  • HSA & FSA Programs
  • Well-Being and Work/Life Programs
  • Life & Disability Insurance
  • Concierge Service
  • LTI
  • Pet Insurance
  • Tuition Assistance
  • Employee Referral Awards

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

 

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center Dr. Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition.8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com.

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

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