Sr. Associate, NCS Central Operations

LA28 does not provide relocation assistance.

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LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Sr. Associate, NCS Central Operations:

The Team: The National Olympic and Paralympic Committee Services (NCS) Team’s aims is to engage, empower, and support 206 National Olympic Committees (NOCs) and 185 National Paralympic Committees (NPCs) in the preparation and planning of the most seamless, innovative, and engaging Games experience ever for their athletes, team officials, and delegation members. 

NCS is organized into two key workstreams: Relations & Planning and Services and Operations. These two workstreams create a trusted and impactful client-centered cross-functional team which delivers the opportunities, channels, and support required for NOCs and NPCs to successfully engage with LA28, and to prepare to bring their athletes and delegations to the LA28 Olympic and Paralympic Games. 

The NCS team is also charged with the creation and management of a range of critical programs and services in accordance with LA28, IOC (International Olympic Committee), and IPC (International Paralympic Committee) guidelines in the lead-up to and throughout the Games-time period including workshops, seminars, reporting, and operation centers.

The Sr. Associate, Central Operations (NCS Services & Operations) plays a critical role in the planning, coordination, and execution of NCS services, with a primary focus on delivering high-quality pre-Games meetings, events, and client engagement initiatives. This individual operates as a highly organized event and project manager, responsible for ensuring that all operational elements - from logistics and communications to stakeholder alignment are seamlessly executed. Through structured planning and attention to detail, the role directly contributes to the consistent, professional delivery of critical NCS touchpoints with NOCs and NPCs. 

Reporting to the NCS Services and Operations Manager, the Sr. Associate works closely with NOC/NPC Relations & Planning, cross-functional internal teams, and external stakeholders as a key connector across these groups, driving clear communication, coordinating priorities, and ensuring alignment on timelines, deliverables, and expectations. By managing tools, trackers, and communication channels, this individual enables effective collaboration and helps translate complex operational requirements into well-executed outcomes. 

This position is critical to the overall success of NCS services delivery, both in the lead-up to and during Games-time. The Sr. Associate delivers projects that cultivate operational readiness, supports the execution of high-visibility events and services, and helps maintain a high standard of client experience. Their ability to manage multiple workstreams, anticipate needs, and communicate effectively underpins the reliability and impact of NCS central operations, making them an essential contributor to delivering a seamless and successful Games experience.

Key Responsibilities:

Event & Meeting Execution  

• Support and/or lead the end-to-end coordination and execution of NCS pre-Games meetings and events, including Open Days, Chef de Mission (CdM) Seminars, webinars, and NOC/NPC individual visits 

• Facilitate all event logistics including registration, scheduling, venue/space coordination, materials preparation, communications, and post-event reporting 

• Develop and maintain detailed run-of-show documents and timelines to ensure seamless execution 

• Partner closely with NOC/NPC Relations & Planning to prepare presentations, materials, and client-facing resources 

 Central Operations & Project Management 

• Serve as a key member of the central operations function, driving consistency, organization, and execution across NCS initiatives 

• Build, maintain, and track project plans, timelines, deliverables, and action items across multiple concurrent workstreams 

• Drive cross-functional alignment through meeting coordination, agenda development, note-taking, and follow-up tracking 

• Develop and manage centralized tools, trackers, and systems to support team operations and improve efficiency 

• Support implementation of platforms and tools to enhance event delivery, data management, and stakeholder engagement 

• Provide day-to-day operational support including budget tracking, expense processing, and procurement coordination 

• Support onboarding and coordination of staff, temporary workforce, and volunteers 

• Contribute to building structured processes and documentation that enable team effectiveness and scalability 

 Communication Operations 

• Act as a central point of coordination across internal teams, leadership, and NOCs/NPCs 

• Support the distribution and development process of key communications including newsletters, extranets, policies, guides, and event-related materials 

• Support clear, timely, and consistent communication across all stakeholders 

• Support the creation and organization of materials that enhance client experience and operational readiness 

 Games-Time Operations 

• Play a critical role in Games-time delivery, supporting the execution of NCS services, events, and operations 

• Contribute to the planning and readiness of the NCS Games-time operations, including schedules, documentation, and workforce coordination 

• Support delivery of CdM meetings, NCS spaces, and the NOC/NPC Assistants Program 

• Assist in managing real-time operations including issue tracking, resolution workflows, and stakeholder communications 

• Support a wide range of operational activities such as team arrivals, workspace setup, stress tests, reporting, ceremonies support, and critical incident response

Background & Requirements:

• 4+ years of experience in event management, project management, or operations  

• Bachelor’s degree in Sport Management, Event Management, Communications, or a related field required 

• Multilingual (English required; French, Spanish, or other languages a plus) 

• Passion for sport and enthusiasm for the Olympic and Paralympic Movement 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint 

• Experience with project management or event management software (e.g., Event Spark, Smartsheet, Qualtrics, etc.) 

• Strong attention to detail, follow-through, and accountability 

• Excellent written and verbal communication skills 

• Global Business Exposure: Experience collaborating with international organizations or conducting business across regions including Asia, Oceania, Europe, Americas, and Africa. 

• Major Event Operations: Hands-on experience delivering large-scale events or managing complex and demanding event operations. 

Expectations:

• Customer-Centric Mindset: Demonstrated commitment to delivering exceptional service and operational support. 

• Client Management: Proven ability to navigate complex environments with multiple internal and external partners. 

• Relationship Building: Strong interpersonal skills with a track record of fostering positive, collaborative relationships. 

• Detail Orientation & Accountability: Exceptional attention to detail, strong sense of ownership, and proficiency in documentation. 

• Communication & Collaboration: Excellent written and verbal communication skills; adept at team building and co-creating solutions through collaborative decision-making. 

• Problem-Solving: Well-developed analytical and critical thinking skills to address challenges effectively. 

• Independent Execution: Ability to work autonomously, prioritize tasks, and resolve issues with minimal supervision. 

• Proactive Approach: Self-starter with experience in defining objectives, seeking feedback, and iterating work products. 

• Adaptability & Teamwork: Thrives in dynamic, fast-paced environments; capable of managing multiple priorities and deadlines while contributing to a close-knit team. 

Physical Requirements and Working Conditions:

• Available to work onsite in our Downtown Los Angeles-based office.   

• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.    

• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.    

• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.  

• Perform other duties as required; the role will evolve over time and will include operational responsibilities during the Olympic and Paralympic Games which will shift the working environment to a Games-time venue.  

The annual base salary range for this position is $73,000-95,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

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LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.