Head of Rate Card Program

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Head of Rate Card Program:

The Head of Rate Card will lead the planning and delivery of LA28’s Rate Card Program to provide essential products and services to our Olympic and Paralympic stakeholders.  This role is highly visible and requires a customer-service mindset, project management skills and ability to manage retail / ecommerce operations and inventory. Reporting to the LA28 Controller, The Head of Rate Card will develop a detailed catalogue of goods and services in collaboration with multiple functional areas, work with Procurement to acquire the required volume and assortment of assets, establish pricing, support design, development and testing of the Rate Card platform, plan and execute Games Time on-site operations. This position reports into the Finance area of LA28 and will be a key representative of LA28 to our Olympic and Paralympic stakeholders. 

Key Responsibilities:

• Lead development of the LA28 Rate Card catalogue through detailed requirements gathering across LA28 functional areas. Establish pricing, obtain review and approval from internal and external stakeholders prior to publication. 
• Establish detailed inventory requirements and work with Procurement to acquire assets in quantities and timing needed across locations. 
• Support design, development and testing of the Rate Card Platform (ecommerce portal) prior to program launch. 
• Lead design of payment operations on the Rate Card Platform, develop and deploy on-site cashiering operations. Work with Finance to ensure daily reconciliation of sales and payments and resolution of outstanding balances. 
• Monitor sales and key KPIs for the Rate Card Program. 
• Manage relationships with stakeholders (Press, National Olympic and Paralympic Committees, Sponsors). 
• Manage and monitor customer orders and non-standard requests from order entry to delivery to return. 
• Coordinate a team of 20+ Rate Card staff and volunteers on-site during the Olympic and Paralympic Games.  Oversee check-in, check-out, and help desk processes.  

Background & Qualifications:

• 10+ years of professional experience in a technical field (finance, operations, procurement, logistics, engineering) and 5+ years of experience managing operational or project teams. 
• Experience building operational plans and developing standard operating procedures.  
• Experience managing customer / stakeholder relationships. 
• Experience in retail / ecommerce businesses a plus. 

Position Requirements:

• On-site role based in Los Angeles, California (5 days per week).
• Must be willing to relocate to the Los Angeles, California area. 
• Flexibility to work evenings and on weekends as needed 
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment. 

Education:

• Bachelor's degree or equivalent work experience

Expectations:

• Customer focused ability to influence internal and external stakeholders 
• Strategic thinker and tactical operator – Ability to translate strategic plans into effective and efficient operational delivery  
• Self-starter – Takes initiative to identify challenges, gathering inputs from key stakeholders, makes quick decisions, and resolves challenges proactively   
• Collaborative – Demonstrates a collaborative approach with a can-do attitude. A visible, dynamic and engaged leader who is hands on and out and about in the organization. 
• Problem solver – ability to identify issues and develop effective solutions that meet stakeholder needs   
• Driven to deliver results, with demonstrated skills at delivering performance. Holds themselves and their teams accountable for results. 

Submission Requirements:

• Resume

The annual base salary range for this position is $150,000.00 - $170,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.