VP, Head of IT Service Delivery

LA28 does not provide relocation assistance.

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The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

VP, Head of IT Service Delivery 

LA28 seeks an experienced professional to serve as VP, Head of IT Service Delivery within the technology functional area. This mission critical service is central to the success of the LA28 Olympic and Paralympic Games. 

The LA28 IT Service Delivery team, through partnerships with Deloitte (Technology Services Integrator) and other partners, is responsible for: 

• Core IT systems and services (including email, collaboration, identity)
• IT service desk and deskside support
• Office technology services (including meeting rooms and A/V)
• Games time IT service delivery at all venues and associated central operations
• IT equipment deployment, support and decommission 

The Head of IT Service Delivery is ultimately responsible for overseeing the planning, design, delivery and operational delivery of end-user devices and support deployed to the 50+ Olympic and Paralympic games competition and non-competition venues. This includes the commercial management of relevant IOC TOP partners, LA28 domestic partners and other service providers.  

The position reports to LA28’s Chief Information Officer, is based in our Los Angeles offices, and is a member of the LA28 technology leadership team. The position will have a growing team of employees, contractors and volunteers to support services for the organizing committee and critical services at Games time. 

Key Responsibilities:

• Maintain and improve all service management functions (incident, request, change, problem and escalation), ensuring high levels of performance, timely and accurate reporting and service improvement activities. 

• Deliver and develop a highly functional reporting and monitoring regime that demonstrates issues and opportunities and drives corrective actions. 

• Oversee quality management and SLA reporting on key partners and service providers including the 24/7 TOC technology operations center at games time. 

• Take ownership of major incidents to ensuring coordination of resources, effective communication to stakeholders and post incident reviews. 

• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. 

• Champion service and support in technology projects impacting end users. 

• Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems. 

• Collaborate with the cybersecurity team to ensure the security of LA28 assets. 

• Develop and maintain a customer focused and service improvement culture. 

• Own the planning and design of organization, policies, procedures and systems to support games time operations. 

Background & Qualifications:

• Bachelor’s degree in a relevant area (e.g. science, engineering, technology) or extensive relevant experience (at least 10 years). 

• Expert understanding and experience of implementing ITIL processes. 

• Experience with the selection of, contracting with and managing of IT managed services providers. 

• Proven ability to engage and establish strong relationships with a large set of very different stakeholders. 

• Experienced in managing large and complex projects/programs with full budget accountability. 

• Previous senior leadership experience in the planning and delivery of IT services with medium to very large organizations. 

• A strong leadership presence and ability to work with a wide range of stakeholders at all levels. 

• An outstanding collaborator, adept at working within a complex matrixed environment. 

• Pragmatic with high energy, detailed in nature, with a passion for excellence. 

• LA based with ability to travel to LA28 venues across the metro area. Occasional travel to out-of-state venues will also be required. 

Position Requirements:

Education:

• Bachelor’s degree in a relevant area (e.g. science, engineering, technology)

Submission Requirements:

• Resume

 

The annual base salary range for this position is $200,000.00 - $280,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

 

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LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.