Salesforce Administrator

Labelbox is the data factory for generative AI, providing the highest quality training data for frontier and task-specific models. Labelbox’s comprehensive platform combines on-demand labeling services with the industry-leading data labeling platform. The Boost labeling service is powered by the Alignerr community of highly-educated experts, who span all major languages and a diverse range of advanced subjects. They are available on-demand to rapidly generate new data for supervised fine-tuning, RLHF, and more. Labelbox’s software-first approach delivers unmatched control and transparency into the labeling process, leading to the generation of high-quality, consistent data at scale.

Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs.

About the Role

As a Salesforce Administrator, you will be responsible for owning and providing assistance with our CRM platform, Salesforce. In collaboration with Sales, Finance, Legal, and Operations, you’ll work to maintain our current CRM environment while continuing to build out the platform and integrations that support our fast evolving business.

Your Day to Day

• Perform day-to-day administration, configuration and troubleshooting of our Salesforce environment. 
• Provide technical and functional support to users of Salesforce and related applications. 
• Create and manage users; Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security). 
• Create and update Reports and Dashboards for all business stakeholders. 
• Create and modify objects, fields, etc. as directed. 
• Log and track system problems from identification through resolution. 
• Work in an agile and dynamic environment to facilitate timely responses to changing project requirements. 
• Reform, upgrade, and complete system maintenance. 
• Manage Process Builders, Flows, and Workflow Rules. 
• Evaluate, develop, and implement solutions that support new or changing business processes 
• Collaborate with critical Labelbox Salesforce stakeholders to understand and strategize around Team Labelbox needs. 
• Integrate Salesforce with other applications, as well as test and maintain those integrations. 
• Maintain a clean Salesforce database. 
• Create and maintain system-related documentation.

About You

• 5+ as Salesforce.com Administrator 
• 2+ years as a Salesforce Developer 
• Experience working with platforms like Outreach, Clearbit, Zapier, and DuplicateCheck are a plus 
• Initiative and ability to handle increasing responsibility over time 
• Experience working in a fast-paced, high-growth, and results-orientated environment that demands excellence

Excel in a remote-friendly hybrid model.

We are dedicated to achieving excellence and recognize the importance of bringing our talented team together. While we continue to embrace remote work, we have transitioned to a hybrid model with a focus on nurturing collaboration and connection within our dedicated tech hubs in the San Francisco Bay Area, New York City Metro Area, and Wrocław, Poland. We encourage asynchronous communication, autonomy, and ownership of tasks, with the added convenience of hub-based gatherings.

Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice.

Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.