Support Specialist, Alignerr

Shape the Future of AI

At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially.

About Labelbox

We're the only company offering three integrated solutions for frontier AI development:

1. Enterprise Platform & Tools: Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale
2. Frontier Data Labeling Service: Specialized data labeling through Aligner, leveraging subject matter experts for next-generation AI models
3. Expert Marketplace: Connecting AI teams with highly skilled annotators and domain experts for flexible scaling

Why Join Us

• High-Impact Environment: We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions.
• Technical Excellence: Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence.
• Innovation at Speed: We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution.
• Continuous Growth: Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI.
• Clear Ownership: You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics.

Role Overview

Join Labelbox as a Support Specialist on the Alignerr team, where you’ll play a vital role in ensuring a seamless experience for our elite network of AI experts. You’ll be the first point of contact for Alignerrs, managing inbound support queries, resolving issues efficiently, and escalating complex cases when needed. Your work will directly contribute to high-quality human feedback, which is essential for advancing AI. Beyond support, you’ll help refine onboarding processes, improve workflows, and collaborate with cross-functional teams to enhance the overall Alignerr experience.

We're looking for a proactive problem solver with strong communication skills and a passion for delivering exceptional support. If you thrive in fast-paced environments and are eager to make an impact in AI, we’d love to hear from you.

Your Impact

• Ensure optimal Alignerr experience by monitoring and managing inbound support queries through the Intercom platform.
• Provide timely and accurate support by responding to Alignerrs' questions and issues, adhering to response time and quality standards.
• Facilitate efficient problem resolution by escalating complex problems to the relevant teams, ensuring detailed documentation of issues and steps taken.
• Support Alignerr onboarding by providing necessary information and support to new Alignerrs.
• Enhance support workflow by collaborating with cross-functional teams to improve processes and increase Alignerr satisfaction.
• Maintain and utilize knowledge resources by continuously updating and utilizing the knowledge base and support documentation.
• Contribute to AI advancement by ensuring high-quality human feedback through effective Alignerr support.

What You Bring

• Proven experience in customer support, ideally within a tech or service environment.
• Excellent communication skills, both written and verbal.
• Problem-solving skills and keen attention to detail to tackle challenges methodically.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Familiarity with customer support software such as Intercom is highly preferred.
• A strong passion for delivering outstanding customer service.
• A proactive nature, with the capacity to identify opportunities, tackle roadblocks, and drive execution with urgency and precision.
• Capability to provide stakeholders with clear, actionable updates, ensuring alignment and proactive issue resolution.

Alignerr Services at Labelbox

As part of the Alignerr Services team, you'll lead implementation of customer projects and manage our elite network of AI experts who deliver high-quality human feedback crucial for AI advancement. Your team will oversee 250,000+ monthly hours of specialized work across RLHF, complex reasoning, and multimodal AI projects, resulting in quality improvements for Frontier AI Labs. You'll leverage our AI-powered talent acquisition system and exclusive access to 16M+ specialized professionals to rapidly build and deploy expert teams that help customers like Google and ElevenLabs achieve breakthrough AI capabilities through precisely aligned human data—directly contributing to the critical human element in advancing artificial intelligence.

Life at Labelbox

• Location: Join our dedicated tech hubs in San Francisco or Wrocław, Poland
• Work Style: Hybrid model with 2 days per week in office, combining collaboration and flexibility
• Environment: Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making
• Growth: Career advancement opportunities directly tied to your impact
• Vision: Be part of building the foundation for humanity's most transformative technology

Our Vision

We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs.

Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs.

Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice.

Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.