Machine Learning Support Engineer

Shape the Future of AI

At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially.

About Labelbox

We're the only company offering three integrated solutions for frontier AI development:

1. Enterprise Platform & Tools: Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale
2. Frontier Data Labeling Service: Specialized data labeling through Alignerr, leveraging subject matter experts for next-generation AI models
3. Expert Marketplace: Connecting AI teams with highly skilled annotators and domain experts for flexible scaling

Why Join Us

• High-Impact Environment: We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions.
• Technical Excellence: Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence.
• Innovation at Speed: We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution.
• Continuous Growth: Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI.
• Clear Ownership: You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics.

Role Overview

Join Labelbox as a Customer Support Engineer (known as a Machine Learning Support Engineer), you’ll act as the frontline of customer, utilizing live chat and internal resources to resolve product issues and provide proactive guidance to customers.

Your Impact

• Create great experiences for our customers when they need help. Build trust and advisory relationships with customers to help them better use the product.
• Learn Labelbox's product at a deep level and help customers do the same. Learn what’s happening next with the product, and help customers prepare for the use of new features.
• Go beyond the question being asked; understand how our customers define their own success with the product and help them work toward that success.
• Proactively propose creative solutions to address customers’ business problems and goals.
• Be a voice for our customers during internal discussions and projects at Labelbox. Represent their needs and struggles to help drive our products in a strong direction.
• Monitor and identify trends in customer experiences. Work within the team and with other teams at Labelbox give customers the information and tools they need to more effectively and efficiently support themselves in the use of the product.

What You Bring

• BA/BS in in a technical field; Computer Science/Engineering degree is a plus
• Proficient in Python
• Experience with Machine Learning is a plus
• Experience in a customer service or support environment
• An ability to navigate and advise on efforts related to complex customer requests or projects, gathering additional human resources for assistance if needed
• Empathy, patience, phenomenal people skills; 
• An ability to learn quickly to understand and articulate new technologies and corresponding value propositions
• Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage workflow 
• A creative problem solver who isn’t afraid to get their hands dirty 
• Ability to quickly pick up a variety of software applications with ease
• Experience with common support software like Intercom, GitHub, Jira, etc

Life at Labelbox

• Location: Join our dedicated tech hubs in San Francisco or Wrocław, Poland
• Work Style: Hybrid model with 2 days per week in office, combining collaboration and flexibility
• Environment: Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making
• Growth: Career advancement opportunities directly tied to your impact
• Vision: Be part of building the foundation for humanity's most transformative technology

Our Vision

We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs.

Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs.

Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice.

Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.