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Director/Senior Director of Strategic Accounts

Headquarters

About The Role

Labviva is seeking a Director/Senior Director of Strategic to lead and develop our Key Account Manager team, driving adoption, retention, and growth across our most strategic customer relationships. This role will manage and mentor a team of Key Account Managers while also shaping the strategy and best practices that ensure our customers achieve long-term success with Labviva.

This is an exciting opportunity to join a high-growth startup that is transforming procurement in the Pharmaceutical and Life Sciences industries. The ideal candidate brings a strong track record of customer and sales leadership, trusted relationship building, and scaling account management functions in dynamic environments.

How You Will Contribute

  • Team Leadership: Manage, coach, and develop a team of Key Account Managers to achieve customer adoption, retention, and growth goals.
  • Strategic Account Oversight: Provide director-level visibility into key customer initiatives, ensuring delivery against business objectives and alignment with Labviva’s growth strategy. In this role, you will also have customer account ownership.
  • Customer Lifecycle Management: Oversee the team’s execution across the  customer lifecycle, from adoption to expansion, and renewal.
  • Business Reviews & Executive Engagement: Partner with your team in customer check-ins and executive business reviews, ensuring satisfaction while identifying opportunities for growth.
  • Cross-Functional Collaboration: Work closely with Supplier, Product, and Engineering teams to align account strategies, deliver customer solutions, and drive revenue expansion.
  • Voice of Customer Leadership: Lead structured customer feedback initiatives with your team to influence Labviva’s product roadmap and strengthen customer partnerships.
  • Operational Excellence: Establish scalable processes, playbooks, and metrics that elevate team performance and improve customer outcomes.
  • Insights & Reporting: Provide leadership with data-driven reporting on team performance, account health, and strategic opportunities.

What You Bring to the Team

  • Bachelor’s degree and 5+ years of experience in account management, consulting, or similar customer-facing roles, with at least 3+ years of direct people management experience.
  • Background working with enterprise customers in Biotech, Life Sciences, or higher-education research institutions; experience with lab consumables inventory management preferred.
  • Proven success building and scaling customer-facing teams, with measurable impact on revenue growth, retention, and customer satisfaction.
  • Experience with e-Procurement platforms such as Ariba, Oracle, Coupa, and Jaggaer.
  • Strong executive presence and ability to influence at the C-level.
  • Highly organized, detail-oriented, and able to prioritize and pivot in a fast-paced startup environment.
  • Ability to travel up to 20% domestically and internationally.
  • Proficiency in Microsoft Suite (Excel, PowerPoint), JIRA, Confluence, and data analysis.
  • Exceptional written, verbal, and presentation skills.

About the Company

Labviva is on a mission to accelerate the pace of life science research. We connect researchers with suppliers of reagents, chemicals and instrumentation in an intuitive user-friendly platform that supports the priorities of scientists while staying compliant with purchasing rules.

We are a venture-funded start-up that acknowledges that the unique contributions of each team member drive our success. We commit to creating a diverse and inclusive workspace where people can make a positive impact. At Labviva, we invest in our employees and strongly believe that a culture of respect and support drives success for all involved.

We provide a competitive set of benefits including but not limited to a hybrid – office/remote work option, health benefits, discretionary time off, parental leave, competitive salary and equity, and Thursday company lunches.

We are an equal opportunity employer and building a diverse team is our top priority. At Labviva, we celebrate all. Help us build an inclusive community that will transform the life sciences industry. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics as outlined by federal, state or local laws, regulations, or ordinances.

 

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