Job Application for Director of Operations at Lakefield Veterinary Group

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At PawDoc, we believe that every pet deserves access to essential surgical and dental care. We are building services designed to remove barriers for families, offering affordable procedures, transparent pricing, and exceptional patient care to keep pets healthy and thriving.

We are looking for a Director of Operations to join our growing team

The PawDoc Director of Operations plays a central role in the successful launch of new veterinary hospitals and the continued growth of existing hospitals. This position is responsible for developing hospital teams from the ground up: managing interviewing, hiring, and onboarding; establishing workflows and operating procedures; setting, implementing, and maintaining client service standards; and ensuring that hospital teams are prepared, confident, and supported from day one. The Director of Operations also oversees existing PawDoc hospitals to ensure continued success and support of our Core Values: WOW Service, Learning, Respect, Fun, and Do the Right Thing.

This role is ideal for an experienced field operator with:

5+ years of hospital leadership experience, including multi-site leadership
Strong analytical experience, including KPIs, P&Ls, and budgeting
Experience participating in and supporting new hospital openings
Proven experience growing existing locations
A passion for teaching, training, and developing hospital leaders and team members
Hands-on experience in interviewing, hiring, onboarding, and training support teams
Success in building relationships across teams
Experience in both general practice and specialty/emergency veterinary hospital environments preferred

Compensation and Benefits offered:

Competitive salary
Paid time off
401(k) with employer match
Health, Dental, and Vision insurance
Company-paid life insurance
Employee assistance program
Employee Discounts

Location: Remote, with travel up to 60%

Reports to: Vice President of Go To Market Team

If you are a confident, approachable, supportive leader who is self-motivated and comfortable working independently in fast-growing, evolving environments, and enjoys travel and on-site team engagement, let’s talk!

For more information, please email Melissa Bingham at mbingham@lakefieldvet.com or find more here: https://pawdoc.com/

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Have you worked for Lakefield Veterinary Group before?

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Director of Operations

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