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Product Owner

Boston, MA

Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility.  Lakeside’s excellence is recognized by industry experts, earning us the title of AI Company of the Year by CIOReview, and leader status in the Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools and The Forrester Wave™: End-User Experience Management. Join us in transforming IT operations and delivering exceptional digital experiences to companies globally.

The Role

As a Product Owner at Lakeside, you will play a pivotal role in shaping the vision and execution of our product roadmap. You will act as the bridge between our customers' needs and our product development efforts, ensuring that every feature delivers maximum value. Your strategic mindset and ability to prioritize will be crucial in driving projects forward efficiently.

You will be a key part in ensuring that features are delivered on time and meet the needs of our customers. You will collaborate with others in the product team and with teams across the company, including engineering, marketing, sales, customer success, and support. Your natural curiosity will drive you to learn about our customers' complex technical problems, and you will use your abilities to ask the right questions, challenge assumptions, and collaborate to find optimal solutions.

What You'll Do

The core functions of this role include:

  • Developing a deep understanding of the Digital Employee Experience (DEX) space and the challenges our customers face.
  • Partnering with product managers to understand the value and associated outcomes of new features.
  • Working with product designers to whiteboard, develop, and refine clear & intuitive user experiences.
  • Writing user stories for epics and maintain a prioritized backlog.
  • Discussing proposals with engineers to identify the most efficient way to implement a feature, considering various trade-offs including development effort and infrastructure costs.
  • Working closely with engineers during implementation and help to ensure the changes function correctly and meet the specifications.
  • Collaborating with other Product Owners to manage and complete cross-team dependencies.
  • Ensuring features stay on track and are delivered within expected time frames.
  • Working closely with User Assistance team members to create documentation that leads to successful adoption and use of features.
  • Helping shape and contribute to the product management process to help constantly improve it.

What You'll Bring to Lakeside

The key requirements for this role include:

  • 3+ years of experience building and delivering successful products.
  • 3+ years Software Engineering experience.
  • 3- 5 years of experience in the end-user-compute (EUC), IT Support, DEM or DEX space.
  • Track record of generating outstanding results at a fast-moving team and company.
  • An interest in software development processes and practices, including developer tools.
  • Excellent communication skills and an ability to build and maintain relationships with a wide range of people.
  • Proven attention to detail.
  • Ability to prioritize and juggle multiple tasks effectively.
  • Quick to learn new skills and keen to solve problems.

Additional Details

  • Location: Hybrid role; in-office requirement is based on your proximity to the Boston office
  • Timezone: Strong preference to remote candidates that can work East Coast hours.
  • Travel (if applicable): 10%

#LI-Hybrid #LI-LP1

Lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates. As we expand our DE&I reach, we are particularly interested in receiving candidate applications from a broad spectrum of individuals, including women, historically marginalized groups, individuals with disabilities, members of the LGBTQIA+ community, veterans, and any other legally protected group. Lakeside is dedicated to providing equal access and opportunity, as well as reasonable accommodation, for individuals with disabilities in employment, its services, activities, and programs. Lakeside is an Equal Opportunity Employer and does not make hiring or employment decisions on any basis protected by applicable local, state, or federal laws or prohibited by Company policy.  If reasonable accommodation is needed to participate in the job application or interview process, to perform required job functions, or to receive other benefits and privileges of employment, please contact accomodations@lakesidesoftware.com.

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