Principal UX Designer

Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility.  Lakeside’s excellence is recognized by industry experts, earning us the title of AI Company of the Year by CIOReview, and leader status in the Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools and The Forrester Wave™: End-User Experience Management. Join us in transforming IT operations and delivering exceptional digital experiences to companies globally.

The Role

Lakeside Software is looking for a Principal UX Designer to develop and execute user experience initiatives across Lakeside. This role requires an experienced general practitioner that is skilled in all facets of user experience: ideation, information architecture, interaction design, visual design, and user research. This practitioner will have proven success improving complex, technical products to better align end-to-end system workflows with the overall user journey and contextual user needs.

The ideal candidate will relish the opportunity to have a determinant influence in the user experience of a market-leading product. They will appreciate the opportunities afforded to rapidly drive innovation alongside an agile Product team. They are comfortable with high levels of ambiguity and actively influence product direction and team thinking to the benefit of the user.

What You'll Do

The core functions of this role include:

• Understanding product specifications and user pains
• Conducting user research and problem discovery
• Triangulating user research findings with analytics and customer feedback
• Identifying user personas and workflows
• Specifying viable information architectures and user flows, including edge cases
• Developing wireframes and mockups that solve specific user needs
• Communicating design ideas effectively to developers and Product Managers
• Crafting long term visions, all the while executing incrementally
• Identifying and developing iterative usability improvements for the overall product

What You'll Bring to Lakeside

The key requirements for this role include:

• 10+ years of UX Design experience
• Experience in the B2B, SaaS space
• Fluency in English is essential 
• Commitment and advocacy to the user
• Ability to collaborate effectively with stakeholders
• Sense of ownership and ability to work autonomously
• Strong written and verbal communication skills
• Experience with scrum and agile UX
• Excellent interpersonal skills with experience working cross-functionally
• Opinionated (in a good way) about process and tools
• Bachelor's or graduate degree related to UX a plus

Additional Details

• Location: Hybrid in Warsaw
• Travel: 0-10%

#LI-Hybrid #LI-LP1

Lakeside Software is committed to pursuing a diverse and talented team and offering an inclusive environment for all employees and candidates. We are particularly interested in receiving candidate applications from a broad spectrum of individuals, including women, historically marginalized groups, individuals with disabilities, members of the LGBTQIA+ community, veterans, and any other legally protected group. Lakeside is dedicated to providing equal access and opportunity, as well as reasonable accommodation, for individuals with disabilities in employment, its services, activities, and programs. Lakeside is an Equal Opportunity Employer and does not make hiring or employment decisions on any basis protected by applicable local, state, or federal laws or prohibited by Company policy.  If reasonable accommodation is needed to participate in the job application or interview process, to perform required job functions, or to receive other benefits and privileges of employment, please contact accomodations@lakesidesoftware.com.

Read our Privacy Statement.