Lead Assistant Manager

At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content: Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities.  

We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state-of-the-art presentation and a safe environment for you to experience it. Going out is a social, interactive experience, and each Landmark Theatre is part of your local community. We interact and engage with our guests, but most of all, we listen.

Summary:

Under the general supervision of the Theatre Management Team, Lead Assistant Managers (LAM) will be responsible for providing exceptional customer service to our guests. Lead Assistant Managers may supervise between 4-25 floor staff and Assistant Managers at any given time. 

Essential Duties and Responsibilities:

• LAM are responsible for opening/closing the theatre
• LAM may also perform projection duties.
• Managing the floor by ensuring the floor staff are performing duties
• Performing shift and nightly inventory of concession items
• Ordering concession, janitorial, and office supplies from approved vendors
• Review and approve time cards for reporting staff Balancing out cashiers at their shift end and replenishing their drawer with change as needed
• Assigning meal breaks and rest periods for floor staff
• Providing immediate service recovery such as resolving basic customer service issues
• Partnering with senior management team in resolving employee issues such as potential violation of company policy
• Partnering with senior management team in writing and issuing performance documentation
• Partnering with senior management team in identifying and resolving potential hazardous safety issues
• Issuing passes , refund requests, and courtesy coupon’s per theatre’s policy
• Responsible for writing and issuing floor staff performance reviews
• Responsible for completing and reporting accident and incident reports
• Employee coaching, development and training

Working Relationships:

Internal: Management, Coordinator, and Projection Team. Fellow Floor Staff Members and other Internal Departments such as, Home Office Personnel, and Bar Staff

External: Customers, vendors etc.

Accountability:

Success is felt when a high level of customer service is provided through customer engagement and favorable behaviors to ensure return customers.

Education/Experience:

• Customer service experience preferred
• Movie Theatre & Projection Experience preferred

Knowledge/Skills/Abilities: 

• Basic mathematical skills    
• Basic computer skills (Excel, Word, Outlook, Internet Explorer, Internal POS Systems)
• Exceptional communication skills
• Cashing handling skills that demonstrates accuracy and accountability
• Ability to lift 35 pounds
• Ability to stand for a long period of time
• Ability to practice ladder safety
• Ability to interact and provide high level of customer service
• Ability to operate various concession equipment including popcorn popper, microwave, coffee equipment, pretzel/hotdog/pizza ovens and soda fountains.

Other Qualifications: (i.e. licenses, certificates, etc.)

This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.

This is an Onsite Position

FOR CALIFORNIA APPLICANTS ONLY: Please read and review our Notice to California Applicants.