Case Manager II

Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.

Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.

Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.

For more information about us, visit www.larkinstreetyouth.org.

WHAT YOU'LL DO:

Under the direction and guidance of the Program Manager, you will be responsible for providing comprehensive, strength-based case management services to homeless and/or marginally housed transitional aged youth (ages 18-24). You will conduct a comprehensive evaluation of bio-psychosocial, emotional, educational, vocational and functional needs of young people; develop an individualized service plan in coordination with Larkin Street Youth Services continuum of care as well as leverages relevant community resources as needed.  The Case Manager II leads collaborative service planning and must have a thorough understanding of the stages of change and development. The Case Manager II must be comfortable providing services to clients outside of normal office settings, including but not limited to emergency shelter environments, congregate living housing placements, scattered site housing, and single room occupancy (SRO) placements throughout the city of San Francisco.

This is a full-time position, eligible for full benefits.

Your responsibilities:

• Conduct intake and assessment; direct service linkage and referral; case planning and contracting; case coordination and advocacy; follow up and after care.
• Develops and maintains strong relationships with clients.
• Provide crisis prevention, intervention, and safety planning services, along with stress management and life skills development.
• Assist young people in applying for and obtaining benefits and housing.
• Assist in providing client resources of outside agencies and supportive services that promote the health and wellness of youth.
• Work closely with community behavioral health providers and internal service teams to ensure coordinated and effective services.
• Maintain accurate detailed observation and progress records and completes necessary electronic data entry into agency and city databases.  Identifies trends in data to assist in collaborative service planning.
• Adhere to laws regarding confidentiality (HIPAA) and reporting requirements and maintains necessary compliance documentation.
• Collaborate with fellow staff members and established community partners, including property managers and landlords.
• Facilitate transportation and provides accompaniment to client appointments in the community.
• Complete safety and wellness checks regularly in residential units.
• Teach life skills (e.g., cooking, cleaning, budgeting).
• Participate in organizational meetings (e.g., all-staff, CQI, Client Practice, etc.)
• Provide services when and where clients need them, including evenings and weekends when program needs dictate.
• Support program services within the milieu.  For example, crisis intervention or helping to maintain the safety of the program.
• Other general duties contributing towards the care and welfare of the clients we serve.

LOCATIONS

This is a pooled job posting. You could interview at any of the following programs:

• Residential Programs
  • Location: Any of our housing programs located throughout San Francisco. 
    • This may include sites in the Tenderloin neighborhood.
    • We have one housing site in the East Bay (Berkeley).
  • Hours: 9AM to 5PM OR 10AM to 6PM, depending on site needs.
  • Working Days: Tuesday through Saturday OR Sunday through Thursday. 
    • **working schedule includes weekends.

• Drop-In Center
  • Location: The Engagement and Community Center (ECC), 134 Golden Gate Ave, San Francisco, CA
  • Hours: 9AM to 5PM OR 8AM to 4PM, depending on site needs. 
  • Working Days: Monday through Friday.

***PLEASE INDICATE YOUR PREFERENCES ON YOUR APPLICATION***

WHO YOU ARE:

• You are passionate about the Larkin Street Youth Services mission to end youth homelessness.
• You embody our values and core strategies: "This Is How We Roll":
  • Client-Centered
  • Diversity, Equity, and Inclusion
  • Trauma Informed Care
  • Restorative Practices
  • Harm Reduction
  • Non-Violent Crisis Intervention
  • Motivational Interviewing
• You have some social services case management experience.
  • *BONUS* You have experience working in drop-in services, shelter, transitional, and/or permanent supportive housing programs.
• You are most excited to serve Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds.
• You are a self-starter and team player. Your colleagues describe you as compassionate, dependable, and patient.
• You work best in an on site, in person working environment. This role is 100% onsite/in person.
• You are willing to work holidays occasionally.
• You hold a valid driver's license. 
• You are vaccinated against COVID 19.

THE PERKS:

• Hourly Rate: $28 per hour
  • +$1.50 for bilingual incentive pay. Must be fluent in Spanish and English.
• Choice of Kaiser and Sutter medical plans, plus dental and vision.
• Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
• 403(b) retirement plan with employer matching.
• Flexible spending accounts for Healthcare and Dependent Care expenses.
• Life Insurance.
• Employee Assistance Program (EAP) for counseling services.
• Health Advocate Service.
• Commuter Benefits Program.
• Paid Sabbatical following 5 and 10 years of employment.

Larkin Street Youth Services is an equal opportunity employer. Larkin Street Youth Service seeks qualified candidates with an interest in the non-profit sector. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. 

All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.