Housing Navigator

Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.

Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.

Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.

For more information about us, visit www.larkinstreetyouth.org.

WHAT YOU'LL DO:

Under the supervision of the Program Manager, the Housing Navigator is to provide comprehensive strength-based case management services to homeless and/or marginally housed transitional-aged youth who are connected to TAY Housing Navigation. The Case Manager II will provide support to youth accessing Emergency Housing Vouchers by providing a comprehensive evaluation of the bio-psychosocial, emotional, educational, vocational, and functional needs of young people seeking housing services and assistance.  The Case Manager II will utilize a trauma-informed, strengths-based model to help TAY identify and utilize a wide range of community resources to resolve their episode of homelessness. The Case Manager will also offer services and support to youth after they exit the residential housing continuum and transition toward self-sufficiency. Aftercare youth receive counseling, information, and referrals, and are invited to participate in Larkin Street events.  Larkin Street staff link youth 25 and older to adult services and resources in the community.  The Program aims to maintain connections with youth who exit housing for 1-2 years post-exit.  Such ongoing contacts allows Larkin Street to collect data on youth’s progress toward the organizational outcomes of housing, education, employment, and wellness. 

This is a full-time position, eligible for full benefits.

Your responsibilities:

Emergency Housing Voucher

• Conduct intakes and assessments.
• Provides weekly case management to youth accessing Emergency Housing Vouchers (EHV).
• Completes client safety and wellness checks for EHV clients that are placed in SROs or hotel rooms in San Francisco Bay Area.
• Works closely with community behavioral health providers and internal personal service teams to ensure coordinated and effective services.
• Provides an intensive array of services and supports, including housing and basic needs assistance, physical health care, benefits assistance, enrollment in Larkin Street Academy, and referral to integrated mental health services.
• Maintains accurate notes of client interactions and timely documentation in client management systems including, but not limited to, Efforts to Outcome and the ONE system.
• Adheres to laws regarding confidentiality and reporting requirements and maintains necessary compliance documentation.
• Uses motivational interviewing, stages of change, harm reduction, and other approaches, to build rapport with TAY and help them resolve their homelessness.
• Collaborates with fellow staff members and established community partners, including property managers and landlords.
• Provides coverage for program/site staff and performs duties in the milieu which may include desk coverage, cooking, and cleaning.
• Provides transportation and accompaniment to client appointments in the community.

Aftercare Transitions

• Ensure follow-up contact with clients during transitions from a residential program.
• Support case management staff to consistently and correctly collect Aftercare data in SharePoint.
• Regular meetings with the Associate Director to spot and correct problems with data collection.
• Coordinate with Research and Evaluation to update data collection tools and practices.
• Using regular Housing Transitions and Stabilization data reports to ensure contact with and support of clients.
• Participates in organizational meetings (all-staff, CQI, client review, etc.)
• Ability to teach and model life skills.
• Responsible for supporting program services within the milieu.  For example, crisis intervention or helping to maintain the safety of the program.
• Responsible for contributing towards the care and welfare of staff and to the clients we serve.
• Other duties as assigned.

Working Location:

• ECC - Drop-In Center
  • Location: The Engagement and Community Center (ECC), 134 Golden Gate Ave, San Francisco, CA
  • Hours: 9AM to 5PM OR 10AM to 6PM, depending on site needs. 
  • Working Days: Monday through Friday

WHO YOU ARE:

• You are passionate about the Larkin Street Youth Services mission to end youth homelessness.
• You embody our values and core strategies: "This Is How We Roll":
  • Client-Centered
  • Diversity, Equity, and Inclusion
  • Trauma Informed Care
  • Restorative Practices
  • Harm Reduction
  • Non-Violent Crisis Intervention
  • Motivational Interviewing
• You have some social services case management experience.
  • *BONUS* You have experience working in drop-in services, shelter, transitional, and/or permanent supportive housing programs.
• You are most excited to serve Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds.
• You are a self-starter and team player. Your colleagues describe you as compassionate, dependable, and patient.
• You work best in an on site, in person working environment. This role is 100% onsite/in person.
• You are willing to work holidays occasionally.
• You hold a valid driver's license. 
• You are vaccinated against COVID 19.

THE PERKS:

• Hourly Rate: $28 per hour
  • +$1.50 for bilingual incentive pay. Must be fluent in Spanish and English.
• Choice of Kaiser and Sutter medical plans, plus dental and vision.
• Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
• 403(b) retirement plan with employer matching.
• Flexible spending accounts for Healthcare and Dependent Care expenses.
• Life Insurance.
• Employee Assistance Program (EAP) for counseling services.
• Health Advocate Service.
• Commuter Benefits Program.
• Paid Sabbatical following 5 and 10 years of employment.

Larkin Street Youth Services is an equal opportunity employer. Larkin Street Youth Service seeks qualified candidates with an interest in the non-profit sector. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. 

All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.