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Service Desk Analyst

Franklin, TN

Lasko Products, an industry leader in providing and manufacturing home environment products for over 100 years, is looking to add a Service Desk Analyst to our location facility in Franklin, TN. This will be an onsite role. This position will be a combination of system administration, user administration, and desk top support. 

 The Service Desk Analyst will design and support the corporate infrastructure solutions, by acting in this role with a team of technology professionals. 

 This role will report to the Infrastructure Manager. 

 The candidate will be required to: 

  • Provide basic support to end users on a variety of computer system and infrastructure technology issues over the phone, through email, in person, and online chat. 
  • Identify and document computer system hardware and software functional incidents by consulting with the end user to determine the nature of the issue.  
  • Identify and document end user requests and escalate for action. 
  • Provide basic technical help for incidents related to end users regarding configuration, updates, maintenance, and setup of hardware or software.  
  • Analyze, troubleshoot, and resolve common Microsoft365/Office365 and Microsoft Windows 10/11 issues. 
  • Manage location specific third-party support and service vendors to ensure operational stability of internal systems. 
  • Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business based best practices. 
  • Take ownership of assigned incidents and action through resolution, including prioritization and escalation as appropriate. 
  • Accurately log all Service Desk ticket activity and work efforts using the defined tracking software. 
  • Perform user maintenance in Active Directory and Lasko specific applications. 
  • Support the process of deploying computers and laptops for end users, resolve minor mobile device issues. 
  • Provide hands-on support for infrastructure engineers when required. 
  • Perform other duties as assigned. 

Qualifications & Requirements  

  • Bachelor’s degree in computer science, information systems or related field preferred 
  • Previous experience as a help desk technician, computer technician, or IT support is preferred 
  • Ability to troubleshoot and resolve multiple issues 
  • Ability to multitask, prioritize, and manage time efficiently 
  • Excellent verbal and written communication skills 
  • Comfortable in a diverse and fast-paced environment 
  • Goal-oriented, organized team player 
  • Experience working with network and server management support 
  • Ability to physically stand, bend, squat, and lift equipment 

About the Company

Lasko Metal Products was founded in 1906 by Henry Lasko in Philadelphia. Lasko designs, manufactures, assembles, and distributes portable fans, heaters, and humidifiers for the consumer market (Lasko brand), air purifiers (Germ Guardian brand), ventilation products such as range hoods and bathroom exhaust fans to the construction industry (Air King brand) and water damage restoration products such as air scrubbers and dehumidifiers (B-Air brand).  Lasko’s products are sold in North America, South America, the Caribbean, and Asia. The company is recognized as the leader in the portable fan and portable heating categories and proudly operates American manufacturing, assembly, and distribution facilities across the US.  Lasko’s leading market share in fans and heaters is 2X – 4X larger than the #2 brand.  Lasko’s domestic production capabilities uniquely position Lasko to serve its customers.

Lasko’s Mission is to improve everyday life with trusted products which create a healthier and more comfortable environment.  The company’s success is based on 5 Core Values:

  • Be Bold:
    • Challenge the status quo
    • Courageously pursue the impossible 
    • Reject mediocrity
  • Be Together 
    • Work together for success 
    • Drive trust and candor with each other 
    • Prioritize "We" before "I"
  •  Be A Leader
    • Lead with personal conviction 
    • Inspire each other to deliver high- quality results
    • Leverage resilience and agility to drive excellence
  • Be Accountable 
    • Consistently deliver to our customers 
    • Embrace commitments as a contract 
    • Take pride in our actions
  • Be The Change 
    • Demonstrate a passion to win 
    • Make a difference at work in our communities 
    • Step forward and take initiative

The Lasko family owned and operated Lasko Products until November 2016, when private investment firms Comvest Partners and JW Levin Management Partners (“JWLMP”) acquired the business. Comvest Partners and JWLMP are committed to growing the business with investments in growth and productivity.

Geographic Reach

Based in the greater Philadelphia, PA area, Lasko Products operates in locations throughout the US and Canada. The company’s Tennessee, Texas, and Pennsylvania manufacturing facilities produce both indoor and outdoor fans and heaters. The company also sources select products internationally from China, Taiwan, Vietnam, Malaysia, and India.  Lasko operates distribution centers in all manufacturing locations plus Nevada and Ohio.

Diversity & Inclusion

Comvest and its portfolio companies recruit, employ, train, compensate and promote regardless of race/national origin, gender/gender identification, sexual orientation, age, disability status, veteran status, religious affiliation, and other protected status.  We have a clear vision to be the place where diverse talent wants to come, stay, and do their best work.  We know our companies run on the hard work and dedication of our passionate and smart employees.  We believe that diversity within an organization creates long-term value for the organization itself and its constituents.  Comvest and its portfolio companies are high performing organizations that seeks to hire hard-working and dedicated high performers.  While Comvest and its portfolio companies always strive to look at a diverse pool of candidates, we will always choose the most qualified candidate for the job being recruited for, in order to strive for success for both the employee and the firm.

 

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