IT Support Engineer

Lasko Products, LLC, a leader in home environment solutions for over 100 years, is seeking an IT Support Engineer to join our team in Franklin, TN. This onsite role blends system administration, user support, and manufacturing IT support, ensuring seamless technology operations across our facility. 

Position Responsibilities:  

• IT User Support – Provide frontline technical support via phone, email, in-person, and online chat, resolving system and infrastructure issues.
• Manufacturing IT Support – Assist in deploying and maintaining production systems and interfaces for manufacturing operations.
• Incident Management – Identify, document, and resolve IT incidents, escalating when necessary.
• Infrastructure Maintenance – Support infrastructure engineers, proactively monitor systems, and ensure stability of IT services.
• User & System Administration – Manage user accounts, deploy workstations, and maintain IT documentation. 
• Vendor Coordination – Oversee third-party IT support providers to ensure operational efficiency.
• Process Improvement – Identify recurring issues, educate end-users, and implement best practices to enhance IT support. 

Qualifications & Requirements  

• Education & Experience – Bachelor’s degree in Computer Science, Information Systems, or related field preferred. Experience working in a manufacturing setting required.  
• Technical Skills – Basic networking knowledge (TCP/IP, DNS, DHCP), Windows environments, and Active Directory
• Problem-Solving Ability – Strong troubleshooting skills to diagnose and resolve hardware/software issues. 
• Communication & Collaboration – Excellent verbal and written communication skills in a fast-paced environment. 
• Organization & Multitasking – Ability to prioritize tasks and manage time efficiently. 
• Physical Requirements – Ability to stand, bend, squat, and lift equipment as needed. 

About the Company

Lasko Metal Products was founded in 1906 by Henry Lasko in Philadelphia. Lasko designs, manufactures, assembles, and distributes portable fans, heaters, and humidifiers for the consumer market (Lasko brand), air purifiers (Germ Guardian brand), ventilation products such as range hoods and bathroom exhaust fans to the construction industry (Air King brand) and water damage restoration products such as air scrubbers and dehumidifiers (B-Air brand).  Lasko’s products are sold in North America, South America, the Caribbean, and Asia. The company is recognized as the leader in the portable fan and portable heating categories and proudly operates American manufacturing, assembly, and distribution facilities across the US.  Lasko’s leading market share in fans and heaters is 2X – 4X larger than the #2 brand.  Lasko’s domestic production capabilities uniquely position Lasko to serve its customers.

Lasko’s Mission is to improve everyday life with trusted products which create a healthier and more comfortable environment.  The company’s success is based on 5 Core Values:

• Be Bold:
• Challenge the status quo
• Courageously pursue the impossible 
• Reject mediocrity
• Be Together 
• Work together for success 
• Drive trust and candor with each other 
• Prioritize "We" before "I"
•  Be A Leader
• Lead with personal conviction 
• Inspire each other to deliver high- quality results
• Leverage resilience and agility to drive excellence
• Be Accountable 
• Consistently deliver to our customers 
• Embrace commitments as a contract 
• Take pride in our actions
• Be The Change 
• Demonstrate a passion to win 
• Make a difference at work in our communities 
• Step forward and take initiative

The Lasko family owned and operated Lasko Products until November 2016, when private investment firms Comvest Partners and JW Levin Management Partners (“JWLMP”) acquired the business. Comvest Partners and JWLMP are committed to growing the business with investments in growth and productivity.

Geographic Reach

Based in the greater Philadelphia, PA area, Lasko Products operates in locations throughout the US and Canada. The company’s Tennessee, Texas, and Pennsylvania manufacturing facilities produce both indoor and outdoor fans and heaters. The company also sources select products internationally from China, Taiwan, Vietnam, Malaysia, and India.  Lasko operates distribution centers in all manufacturing locations plus Nevada and Ohio.

Diversity & Inclusion

Comvest and its portfolio companies recruit, employ, train, compensate and promote regardless of race/national origin, gender/gender identification, sexual orientation, age, disability status, veteran status, religious affiliation, and other protected status.  We have a clear vision to be the place where diverse talent wants to come, stay, and do their best work.  We know our companies run on the hard work and dedication of our passionate and smart employees.  We believe that diversity within an organization creates long-term value for the organization itself and its constituents.  Comvest and its portfolio companies are high performing organizations that seeks to hire hard-working and dedicated high performers.  While Comvest and its portfolio companies always strive to look at a diverse pool of candidates, we will always choose the most qualified candidate for the job being recruited for, in order to strive for success for both the employee and the firm.