IT Support Engineer

Lasko Products, a market leader for nearly 120 years in home comfort products, including portable fans, heaters and air purifiers, is seeking an IT Support Engineer to join our team in Franklin, TN. This onsite role blends system administration, user support, and manufacturing IT support, ensuring seamless technology operations across our facility.

Position Responsibilities:

• IT & User Support – Provide frontline technical support via phone, email, in-person, and online chat, resolving system and infrastructure issues.
• Manufacturing IT Support – Assist in deploying and maintaining production systems and interfaces for manufacturing operations.
• Incident Management – Identify, document, and resolve IT incidents, escalating when necessary.
• Infrastructure Maintenance – Support infrastructure engineers, proactively monitor systems, and ensure stability of IT services.
• User & System Administration – Manage user accounts, deploy workstations, and maintain IT documentation.
• Vendor Coordination – Oversee third-party IT support providers to ensure operational efficiency.
• Process Improvement – Identify recurring issues, educate end-users, and implement best practices to enhance IT support.

Qualifications & Requirements

• Education & Experience – Bachelor’s degree in Computer Science, Information Systems, or related field preferred. Experience working in a manufacturing setting required.
• Technical Skills – Basic networking knowledge (TCP/IP, DNS, DHCP), Windows environments, and Active Directory. Mattec experience is a nice to have
• Problem-Solving Ability – Strong troubleshooting skills to diagnose and resolve hardware/software issues.
• Communication & Collaboration – Excellent verbal and written communication skills in a fast-paced environment.
• Organization & Multitasking – Ability to prioritize tasks and manage time efficiently.
• Physical Requirements – Ability to stand, bend, squat, and lift equipment as needed.

 

About Lasko Products

 Better Air Starts Here. 

Lasko Products is the leading air solutions brand with a reputation for reliable products, peak performance, and perpetual innovation – our commitment to our customers for over a century. Founded in 1906 by Henry Lasko in Philadelphia, Lasko has evolved for over a century to become the global leader in air solution products. From our roots in small appliances, fans, and portable heaters, we’ve grown to become the leading home comfort company while maintaining our unwavering commitment to quality and value. Today, Lasko stands as a symbol of innovation, offering consumers around the world high-performance products; portable fans, heaters, air purifiers, humidifiers, and home ventilation solutions. Our well-known brands, such as B-Air, Air King, and Guardian Technologies, serve both consumer and commercial markets across North America and internationally. As an American company, we take pride in upholding the spirit of hard work, trust and accessibility, ensuring that Lasko remains available to all, for generations to come. Headquartered in West Chester, Pennsylvania, with manufacturing and distribution facilities nationwide, Lasko continues to set the standard in the air solutions category for another 100 years.  

Lasko’s mission is to enhance lives by creating comfortable environments with innovative products you can trust.  

The company’s success is based on Five Core Values: 

Be Bold 

• Challenge the status quo 
• Courageously pursue the impossible  
• Reject mediocrity

 Be Together 

• Work together for success 
• Drive trust and candor with each other  
• Prioritize "We" before "I" 

  Be A Leader 

• Lead with personal conviction  
• Inspire each other to deliver high- quality results 
• Leverage resilience and agility to drive excellence 

 Be Accountable  

• Consistently deliver to our customers  
• Embrace commitments as a contract  
• Take pride in our actions 

 Be The Change  

• Demonstrate a passion to win  
• Make a difference at work in our communities  
• Step forward and take initiative 

Why Join Lasko?  

At Lasko, we believe people do their best work when they’re supported ---- personally and professionally. That’s why we offer flexible hours and a hybrid work schedule for our corporate team, promoting employees to balance life and work in a way that fits their lifestyle. Our dog-friendly corporate headquarters adds a fun, welcoming atmosphere, while our competitive salaries with bonus potential recognize and reward your contributions. We also offer a comprehensive benefits package that includes a strong 401(k) match, wellness incentives, and robust health coverage. Join Lasko and be part of a legacy of innovation – at a company that values flexibility, growth, and a culture where you can thrive.