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Manager, Accounts Receivable

Remote - US

About LastPass
LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.

We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!

LastPass is looking for a 

This is an exciting opportunity for an accounting or finance professional looking to join a dynamic public SaaS company headquartered in Boston’s Innovation District. You will be part of the CFO’s Finance Support Operations Organization, reporting to a Senior Manager based in the USA. This is an excellent opportunity for a hands-on, detail-oriented individual seeking a challenging growth opportunity within the Finance organization.

The Order to Receivables Team is responsible for managing all finance aspects of customer support and collections related to sales-enabled deals. This involves working closely with Sales and Customers to collect payments on time, communicating write-offs to internal and external stakeholders, and managing credits and refunds. You will be a leader within the Revenue Operations Organization as you apply your skills to this role.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

In this role, you will work cross-functionally with marketing, finance, product management, engineering, legal, customer support, and customer success teams. These teams will rely on you for expert advice regarding payment requirements and opportunities, and you will collaborate with them to implement the payments strategy.

 What are some of the exciting challenges you will be working on?

  • Payments Strategy: Develop and execute a comprehensive payments strategy to optimize payment success rates, minimize payment-related issues, and maintain an efficient cost of payments.
  • Payment Operations: Oversee payment processing, fraud prevention, and chargeback management to ensure efficient and accurate payment transactions. Collaborate cross-functionally with finance to ensure seamless payment reconciliation.
  • Vendor Management: Manage relationships with payment service providers, financial institutions, and third-party vendors to enhance payment processing capabilities and negotiate favorable terms.
  • Data Analysis: Utilize data-driven insights and analytics to identify payment trends, areas for improvement, and opportunities to reduce churn by improving payment success rates.
  • Compliance and Security: Ensure compliance with relevant payment regulations and industry standards, and implement robust security measures to protect customer data and financial transactions.
  • Customer Payment Experience: Collaborate with product management, engineering, and user experience teams to continuously optimize the payment experience for subscribers, reducing friction and enhancing ease of payment.
  • Reporting and Metrics: Establish KPIs and regularly report on payment success rates, transaction performance, and key metrics to senior management.
  • Innovation: Stay up-to-date with industry trends, emerging payment technologies, and best practices to drive innovation and improve payment processes.

What does it take to work at LastPass?

  • Proven experience in payment operations, preferably within a subscription-based business or the payments industry.
  • Strong leadership skills with a track record of building and managing high-performing teams.
  • In-depth knowledge of payment processing, fraud prevention, and chargeback management.
  • Experience in negotiating contracts and managing relationships with payment service providers and financial institutions.
  • Proficiency in data analysis with the ability to make data-driven decisions.
  • Strong understanding of payment compliance and security requirements.
  • Excellent communication and interpersonal skills.
  • Ability to think strategically and drive results in a fast-paced, dynamic environment.

It's great, but not required:

  • Experience with global alternative payment methods.
  • Experience with global business entity strategy.

Our compensation reflects the cost of labor across several US geographic markets. The typical base pay range for this role across the U.S. is USD $60,000 in the lowest geographic market and up to $74,500 per year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Why LastPass? 

  • Market-leading password manager
  • High-growth, collaborative environment with inclusive teams
  • Remote first culture
  • Competitive compensation 
  • Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days
  • Generous Parental leave
  • Comprehensive health coverage, dependents included
  • Home office setup support
  • LastPass families free account up to 5 members
  • Continuous learning and development opportunities

Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!

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