Back to jobs

Senior Payments Growth Analyst

About LastPass
LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.

We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!

LastPass is looking for a Senior Payments Growth Analyst:

We are seeking a highly analytical and strategic Payments Growth Analyst to join our team. In this pivotal role, you will utilize data analytics, machine learning, and prescriptive analytics to optimize payment processes, reduce involuntary churn, and enhance customer satisfaction. Your expertise will directly influence our growth strategies, improve trial conversion rates, and drive customer retention by enhancing the payment experience.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

As part of the Growth Marketing & eCommerce team, you will drive customer acquisition and retention in both B2C and B2B sectors, impacting a significant portion of the company’s users and revenue. This team focuses on experimentation and understanding consumer behavior, collaborating cross-functionally to address key customer-centric challenges. In this role, you will collaborate cross-functionally with marketing, finance, product management, engineering, legal, customer support, and customer success teams. These teams will rely on your expertise for payments requirements and opportunities, and you will work with them to implement effective payments and growth strategies.

 What are some of the exciting challenges you will be working on?

  • Conduct comprehensive exploratory data analysis to identify trends and factors influencing payment success.
  • Develop and deploy machine learning models to predict payment failures and proactively implement solutions.
  • Utilize prescriptive analytics to provide actionable recommendations for reducing involuntary churn.
  • Continuously monitor payment performance metrics and refine strategies to enhance success rates.
  • Analyze transaction data to identify bottlenecks and opportunities within the customer payment journey.
  • Recommend and implement alternative payment methods tailored to regional preferences with an international perspective.
  • Collaborate with cross-functional teams to integrate new payment solutions and optimize existing payment infrastructures.
  • Stay informed on global payment trends and technologies to ensure our offerings meet and exceed customer expectations.
  • Partner with the growth marketing team to improve trial conversion and retention rates through data-driven insights.
  • Leverage customer data to enhance user experience, focusing on product-led growth strategies.
  • Analyze pricing models and packaging options, optimizing them based on market trends and customer behavior.
  • Contribute to the development of personalized customer experiences that drive engagement and loyalty.

What does it take to work at LastPass?

  • Proven experience in data analytics and data science, preferably in payments, fintech, e-commerce, or SaaS industries.
  • Demonstrated track record of applying data-driven strategies to improve business outcomes.
  • Proficiency in SQL and programming languages such as Python or R.
  • Experience with machine learning frameworks and libraries.
  • Familiarity with data visualization tools (e.g., Tableau, Looker, Power BI) for effective communication of insights.
  • Exceptional problem-solving skills and attention to detail.
  • Ability to interpret complex data sets and translate findings into actionable business strategies.
  • Experience with A/B testing, experimental design, and statistical analysis.
  • Excellent written and verbal communication skills.
  • Collaborative team player with the ability to work cross-functionally and influence stakeholders.
  • Proactive mindset with a passion for continuous learning and innovation.
  • Strategic thinker capable of driving results in a fast-paced, dynamic environment.

It's great, but not required:

  • In-depth knowledge of payment processing, fraud prevention, and chargeback management.
  • Experience with global alternative payment methods.
  • Proficiency in prescriptive analytics and implementing data-driven recommendations.
  • Familiarity with customer segmentation, personalization strategies, and lifecycle marketing.
  • Knowledge of product-led growth principles and customer experience optimization.

Our compensation reflects the cost of labor across several US geographic markets. The typical base pay range for this role across the U.S. is USD $60,000 in the lowest geographic market and up to $90,000 per year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Why LastPass? 

  • Market-leading password manager
  • High-growth, collaborative environment with inclusive teams
  • Remote first culture
  • Competitive compensation 
  • Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days
  • Generous Parental leave
  • Comprehensive health coverage, dependents included
  • Home office setup support
  • LastPass families free account up to 5 members
  • Continuous learning and development opportunities

Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!

We’re building an inclusive community that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world.

For all US based jobs please review our Applicant Privacy Notice

For all EU based jobs please review our Candidate Privacy Notice 

Please review our CCPA Notice

 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LastPass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.