Principal Operations Manager

About LastPass
LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.

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LastPass is looking for a Principal Operations Manager:

The Principal Operations Manager is a senior leader within the Strategic Operations team at LastPass, responsible for driving high-impact, cross-functional initiatives that deliver measurable business outcomes. This role requires a fast learner and trusted collaborator who excels in navigating complexity, fostering alignment, and executing with precision. The ideal candidate brings strong portfolio management experience, operational rigor, and the ability to connect dots across teams, systems, and priorities. Versatility and a bias for action are key, as this role adapts to evolving business needs and strategic goals.

About The Team:

The Strategic Operations team at LastPass is a high-impact, cross-functional group that partners closely with executive leadership to drive business-critical initiatives. We operate at the intersection of strategy, execution, and systems, enabling clarity, alignment, and velocity across the organization. Our team thrives in ambiguity, builds scalable processes, and fosters collaboration across diverse functions to deliver measurable outcomes. As a remote-first organization, we value flexibility, transparency, and a shared commitment to operational excellence.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

As Principal Operations Manager, you’ll collaborate closely with LastPass executives, functional leaders, and cross-functional teams across product, go-to-market, customer success, and IT. You’ll be a trusted partner in driving strategic alignment and execution across the business. This role also works alongside other operations professionals to build scalable processes and foster transparency. Expect to engage with stakeholders at all levels, from senior leadership to frontline teams, to ensure initiatives are well-coordinated and impactful.

 What are some of the exciting challenges you will be working on?

• Drive strategic, cross-functional initiatives by developing clear structures, timelines, and forums that align with annual planning goals.
• Collaborate with leaders across functions to ensure seamless execution, resolve dependencies, and report on business impact.
• Facilitate strategic discussions that surface conflicts, clarify priorities, and enable decisive action across teams.
• Lead and evolve LastPass’s portfolio management framework to support business transformation and operational excellence.
• Own planning and collaboration platforms, including tooling, content curation, and best practices that enhance team productivity.
• Guide the assessment, selection, and implementation of project management tools to improve execution and transparency.
• Deliver executive-level dashboards and live updates that track progress on major initiatives and drive data-informed decisions.

What does it take to work at LastPass?

• Exceptional interpersonal and relationship-building skills with a proven ability to establish trust and foster collaboration across all levels.
• Excellent written and verbal communication skills, with strength in conflict management and problem solving.
• Fast learner with strong logical and analytical thinking, and hands-on experience with metrics and analytics.
• Proficient in modern program management tools and processes, with a track record of creating order from ambiguity and solving unique, first-time problems.
• Experience managing SaaS lifecycle initiatives, including product development, go-to-market, and customer lifecycle; high-velocity/SMB sales motion is a plus.
• Demonstrated success in leading strategic initiatives, organizing and directing multiple teams, and managing cross-functional project portfolios.
• Minimal travel may be required for company functions and team activities; primary locations include the Continental U.S. and Hungary.

Why LastPass?

• Market-leading password manager
• High-growth, collaborative environment with inclusive teams
• Remote-first culture
• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Parental leave
• Comprehensive health coverage, including dependents
• Home office setup support
• LastPass Families free account for up to 5 members
• Continuous learning and development opportunities, including an annual learning stipend to invest in your growth
• Peer-to-peer recognition through Motivosity
• Employee Assistance Program for well-being support
• Remote work stipend to support your home office needs
• Short-Term or Remote-Centric Work Arrangements for added flexibility

Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!

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