Tech Product Manager

For more than 20 years, our global network of passionate technologists and pioneering craftspeople has delivered cutting-edge technology and game-changing consulting to companies on the brink of AI-driven digital transformation. Since 2001, we have grown into a full-service digital consulting company with 5500+ professionals working on a worldwide ambition.
Driven by the desire to make a difference, we keep innovating. Fueling the growth of our company with our knowledge worker culture. When teaming up with Xebia, expect in-depth expertise based on an authentic, value-led, and high-quality way of working that inspires all we do.

About the Role

We are looking for an experienced Senior Technical Product Manager who loves retail and has a passion for delivering best-in-class experiences for consumers.

What You'll Do

• Drive the strategic vision for Consumer Identity as a globally scalable platform, developing today’s authentication space into a cohesive, consumer-focused value proposition. Build alignment across a wide group of stakeholders in support of your vision.
• Build relationships with external partners and vendors to support our vision and roadmaps, including managing the selection of solutions via the RFP process.
• Partner with Commercial, Product and Engineering teams in translating commercial goals and the platform vision into a well-sequenced, global roadmap:
• Balance foundational needs and specific use cases.
• Identify opportunities, partner to identify ROI, and prioritize and negotiate initiatives to develop a roadmap that delivers on the vision and strategy.
• Ensure the roadmap includes technical health and scalability.
• Ensure the roadmap accounts for and integrates dependencies across functions.
  
  Technical Execution & Delivery
• Work closely with engineering teams to design, implement, and optimize Identity APIs and authentication flows.
• Ensure our Identity platform follows best practices for security, performance, compliance (GDPR, CCPA, PCI-DSS, SOC 2), and resilience.
• Help define and influence the system design and domain model across consumer profile, loyalty, order management and third-party authentication provider as well as the Identity domain events.
• Drive metrics-driven decision-making by defining KPIs around authentication success rates, fraud detection, and user friction points.
  
  Build high-trust, mutually collaborative relationships to drive results:
• Partner with all stakeholders to elicit business needs, outcomes, and value, and ensure the solution roadmap is aligned to those needs, as well as other product roadmaps.
• Provide strategic advice on how to respond to stakeholders’ business challenges.
• Partner within Technology to deliver the roadmap and achieve our projected value, including working with Security, Compliance, Fraud Prevention, and Engineering to align on secure-by-design authentication and authorization models. This individual will also need to coordinate closely with the LS&CO Privacy team for consumer privacy compliance.
• Work with UX and customer experience teams to optimize login and sign-up experiences, reducing friction while maintaining security.
• Collaborate with external vendors and third-party CIAM solutions to evaluate and integrate best-in-class identity capabilities.
• Represent the team in reviews with partners and senior company leaders to align resources and prioritization to ensure minimal time to value.
  
  Establish a consistent prioritization process that communicates clearly the Consumer Identity roadmap, objectives, priorities, and decisions across a wide group of stakeholders:
• Ground your solution vision in data: Draw insights from key metrics and data sets to iterate quickly; forecast and validate impact.
• Act as the solution evangelist to demonstrate commercial impact and value, with a compelling, data-driven narrative.
• Track value delivered, platform adoption, performance, and execution against the end-to-end roadmap and adjust next steps as necessary.
  
  Drive adherence to all standard TPM ways of working:
• Lead the end-to-end platform lifecycle.
• Benchmark LS&CO capabilities vs. industry trends and best practices.
• Translate technical product strategy into detailed requirements and prototypes, in partnership with engineering and architecture.
• Define OKRs. scope and prioritize activities based on forecasted impact.
• Act as an agent of change within and outside your team, challenging the status quo and embracing new methodologies towards better outcomes.

What You Bring:

• Experienced technical product manager with 7+ years of experience.
• Subject matter expertise in consumer identity and authentication, including identity protocols (OIDC, OAuth and SAML), step-up best practices and technologies (FIDO, OAuth Step Up Standard, Passwordless Login) and CIAM/IAM systems and architectures. This candidate will also have expertise in consumer privacy compliance and best practices.
• Ability to flex with agility between commercial and technical topics, teams, priorities and requirements, and drive balance, alignment, strategy, and value across both streams.
• Demonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal and external partners.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
• Experience leading cross-functional teams to deliver products and project