Account Manager

For more than 20 years, our global network of passionate technologists and pioneering craftspeople has delivered cutting-edge technology and game-changing consulting to companies on the brink of AI-driven digital transformation. Since 2001, we have grown into a full-service digital consulting company with 5500+ professionals working on a worldwide ambition.

Driven by the desire to make a difference, we keep innovating. Fueling the growth of our company with our knowledge worker culture. When teaming up with Xebia, expect in-depth expertise based on an authentic, value-led, and high-quality way of working that inspires all we do.

About the Role

We are looking for an experienced Account Manager to manage and grow existing client accounts, fostering strong relationships, and ensuring client satisfaction. Your role will involve understanding client needs, providing strategic IT consulting solutions, and identifying opportunities for account expansion. The ideal candidate should have a solid background in account management, a deep understanding of the IT consulting business, and a proven track record of driving client success.

What You’ll Do

• Expand and grow client accounts by identifying upselling and cross-selling opportunities based on a deep understanding of client business objectives.
• Manage existing client accounts, serve as the primary point of contact and build strong relationships with key decision makers and grow existing accounts.
• Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and propose appropriate enhancements to meet client needs.
• Develop and execute account growth strategies, including account penetration plans, to achieve revenue targets and drive business growth. All this via a systematic account plan aproach.
• Proactively create opportunities to support our service lines and leverage alliance partners to maximize business and deliver incremental value to customers.
• Promote Client development and build relationships with Clients through office visits, presentations, and negotiations (“Walk the hall” mindset)
• Proactively identify client risks or opportunities and help manage the project team to effectively respond.
• Utilize strategic client hunting practices, industry/market analysis, internal communication, external promotions, and constant in-depth client analysis to uncover revenue opportunities.
• Track vendor agreements and complete accurate invoicing information.
• Support technical evaluations of other consultants when required, contributing to the assessment of skills and alignment with project needs

What You Bring

• Bachelor's degree in business administration, finance, computer science, or a related field. A master's degree is a plus.• +5 years of account management experience within an IT consulting or technology solutions company.
• BFS / Insurance / Retail / Pharma vertical experience is desired but not mandatory
• Demonstrated track record of successfully managing and growing client accounts, meeting revenue targets, and driving client satisfaction.
• Strong relationship-building skills with the ability to establish trust and credibility with key stakeholders.
• Excellent communication and presentation skills, with the ability to effectively convey complex IT concepts and solutions to clients.
• Strong problem-solving and analytical skills to understand client needs and develop tailored solutions.
• Ability to work collaboratively in a team environment, as well as independently with minimal supervision.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel to client locations as required and having a “walk the hall” mindset.

What We Offer

• 100% remote work to provide flexibility and work-life balance.
• Company laptop and necessary equipment to perform your role effectively.
• Competitive salary and benefits package aligned with local market benchmarks

Xebia is committed to creating an inclusive and diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.