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Creator Success Manager

Boston, MA

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

About the Role

The Creator Success Manager is a revenue-driving, creator-facing role responsible for growing and retaining a portfolio of high-value creators through data-led monetization strategies, strong relationship ownership, and proactive risk management. This role sits at the intersection of creator partnership, revenue growth, and product adoption.

You’ll own outcomes, not just relationships. Success in this role is defined by measurable revenue growth, sustained creator retention, and your ability to translate insights into action that helps creators earn more and stay engaged long-term.

This is an individual contributor role with high accountability, clear revenue goals, and meaningful cross-functional influence. It is not a customer support or campaigns execution role.

What You’ll Do

Strategy

  • Own a portfolio-level growth strategy that drives creator revenue, retention, and long-term value.

  • Identify monetization opportunities, adoption gaps, and churn risk using performance and revenue data.

  • Develop tailored, 1:1 creator growth plans grounded in data, experimentation, and clear success metrics.

  • Anticipate shifts in creator behavior or performance and adjust strategies proactively.

Technical / Execution

  • Consistently deliver against revenue and retention targets across your book of business.

  • Analyze creator performance data to diagnose issues, surface opportunities, and recommend clear next actions.

  • Drive product adoption by connecting creator goals to platform capabilities and monetization levers.

  • Proactively manage churn risk through targeted interventions and re-engagement strategies.

  • Maintain accurate account insights, forecasts, and activity tracking in HubSpot (or equivalent tools).

Team / Collaboration

  • Partner closely with Product, Growth, Marketing, Campaigns, and RevOps to advocate for creator needs and unlock growth.

  • Serve as the “voice of the creator” in cross-functional initiatives, ensuring feedback is clearly articulated and actioned.

  • Work closely with the Director of Growth & Retention to escalate obstacles, unblock issues, and deliver white-glove solutions.

Research / Best Practices

  • Stay current on creator economy trends, monetization models, and platform best practices.

  • Continuously test, learn, and refine monetization approaches to improve creator outcomes and portfolio performance.

  • Share insights, playbooks, and learnings that elevate creator success across the team.

What Success Looks Like

  • You consistently meet or exceed revenue and creator retention targets.

  • Creators see you as a trusted growth partner who brings actionable insights — not generic advice.

  • You proactively identify and mitigate churn risk before it impacts revenue.

  • Your creator portfolio shows strong product adoption, engagement, and long-term growth.

  • Cross-functional partners trust your judgment and rely on your insights to inform decisions.

  • Creator issues are resolved quickly, thoughtfully, and with a high standard of care.

What You Bring

  • Experience managing revenue-bearing relationships in an account management, creator partnerships, or client success environment.

  • Demonstrated ability to grow accounts through strategy, data analysis, and strong relationship ownership.

  • Proven success using data to diagnose performance, inform decisions, and drive measurable outcomes.

  • Strong analytical judgment paired with the ability to translate insights into clear, actionable recommendations.

  • Excellent communication, organization, and time management skills in a fast-paced environment.

  • Comfort working cross-functionally and advocating for partners with clarity and conviction.

  • Familiarity with tools such as HubSpot, Gmail, Asana, Excel, and data analysis platforms (preferred, not required).

  • Willingness to travel occasionally for creator and industry events.

We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!

  • Top creator management and agency relations highly preferred.
  • Bachelor’s Degree 
  • Minimum 3-5 years of experience in an account or management role
  • A background and understanding in influencer or affiliate marketing
  • Strong knowledge in G-Suite, HubSpot experience preferred 
  • Previous creator success account manager related experience required 
  • Sales and Service mindset and excellent customer service 
  • A positive attitude and growth mindset
  • Good communication skills, problem solving, and teamwork mindset 
  • Data-driven and analytical approach to review data and pull-out valuable insights 
  • Effective communicator both internally and externally while working in person or remotely 
  • Ability to perform the job safely and with respect for others, for property and for individual safety

How you work: 

  • You’re proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes. 
  • Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results.
  • Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics. 
  • Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support.
  • You share insights to help the team stay ahead and make informed decisions.
  • You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you. 
  • You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration. 

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. 

Additionally, all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range: 

$75,000 - 95,000 base + bonus

 

#LI-Hybrid  

Where we work:

We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located. 

Diversity, inclusion, and accessibility:

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

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