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Technical Sales Specialist

USA Remote

Make a SPLASH with Latham, The Pool Company!

At Latham, The Pool Company, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.

We believe in building an environment where everyone can thrive. That is why we offer:

  • A culture of integrity, collaboration, and respect.
  • Comprehensive benefits for you and your family.
  • Opportunities for growth, mentorship, and skill development.

A little about the position:

Job Summary

The Technical Field Specialist will operate in the Florida markets (and surrounding areas) accelerating the growth of Latham Fiberglass and other Latham products.   This role will work directly with Latham Fiberglass Conversion specialists to support/train new pool builders in all infield technical matters, including installation and troubleshooting.

Some of What You Will Do:

  1. Is the primary source and point-of-contact for in-field dealer product training and troubleshooting.
  2. Participates and directs in-field, on-site pool installation dealer training and support.
  3. Assist with technical training and onboarding of new Latham sales personnel.
  4. Facilitates in-field warranty claim process support, coordinating warrantee claims and basic repairs with the Warranty Department, assuring first-rate service and satisfaction.
  5. Participates in Boot Camps, trade shows and other industry events as needed.
  6. Serves as a comprehensive product expert on Fiberglass, independently seeks, reports, and makes recommendations on competitive information and activity.
  7. Ensures the timely and complete entry of all quality and other related issues into Customer Experience Portal (CEP) credit system for proper approvals and tracking. Engages in Continuous Improvement (CI) initiatives.
  8. Assists Latham Pool’s Sales personnel in achieving their sales objectives and identifying opportunities.
  9. Provides timely and relevant feedback and recommendations to all stakeholders through reports and regular communications.
  10. Offers expertise and takes ownership of consumer complaints, seeing through to resolution.
  11. Other duties as assigned.

What You Bring to the Table: (Qualifications)

  • Associates degree with technical certification and a minimum of five years of technical experience preferred. A high school diploma may be substituted with commensurate experience and professional training.
  • Outstanding teamwork and project management skills.
  • Proven ability to solve complex problems.
  • Presents a professional image to customers and consumers, serving as a subject matter expert and company representative in all situations.
  • Thrives in a fast-paced environment where high energy and resiliency are required.
  • Ability to multi-task, prioritize workload, set up /maintain files, generate reports as requested and set and reach goals.
  • Ability to independently respond to common inquiries or complaints from customers, employees, and regulatory agencies.
  • Ability to effectively present information in both oral and written form.
  • Ability to maintain accurate records.
  • Computer skills; intermediate levels in spreadsheet, data base and word processing software including Microsoft office products (Outlook, Excel.) CRM experience preferred.
  • Travel requirements: approximately 80% of the time with flexibility for overnight travel as needed.

 

Why Join Latham? At Latham, we invest in your well-being, growth, and success. Our comprehensive benefits package supports you and your family with:

  • Medical, dental, and vision coverage
  • 24/7 telehealth and wellness resources
  • Personalized benefits advocacy and support
  • Expert second opinions and access to leading specialists
  • 401(k) with a 50% company match up to 6%, and financial protection benefits
  • Flexible PTO and 11 paid holidays
  • Mental health, family care, and financial wellness resources

 Join a team that's invested in your well-being, your future, and your success. 

Some Important Information for you:

Position Title: Technical Sales Specialist

Location: Remote (FL Area)

Employment Type: Full-Time

Status: Exempt

Salary Range: $75,000-$90,000

Our compensation reflects the cost of labor across US geographic markets.  Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future.

Bonus:  SIP-15%

 

 Latham, The Pool Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Latham, The Pool Company is a Drug-Free Workplace Employer. All offers of employment are subject to applicable pre-employment requirements.

 

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Latham Group, Inc. is an equal opportunity employer. We provide fair and equal treatment to job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity or expression, marital status, familial status, disability, genetic information, veteran or military status, or any other status protected by law.

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What days are you available to work? (Check all that apply)
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CRIMINAL HISTORY

Prior to conducting a background investigation, the Company will provide you with a release form that complies with the Fair Credit Reporting Act and any applicable state and/or local law, if required.

All Applicants must not include any information about arrests or criminal accusations that did not result in a conviction, nor any convictions that were sealed, eradicated, erased, restricted, annulled, expunged, or vacated, or convictions that resulted in referral to a diversion program when responding to these questions.

Applicants in the following cities and/or states must not answer any of the questions below: Los Angeles, California; San Diego, California; San Francisco, California; District of Columbia; Gainesville, Florida; Chicago, Illinois; Cook County, Illinois; Des Moines, Iowa; Waterloo, Iowa; Baltimore, Maryland; Montgomery County, Maryland; Prince Georges County, Maryland; Columbia, Missouri; Kansas City, Missouri; St. Louis, Missouri; Buffalo, New York; New York City, New York; Rochester, New York; Suffolk County, New York; Westchester County, New York; Portland, Oregon; Lehigh County, Pennsylvania; Philadelphia, Pennsylvania; Austin, Texas; DeSoto, Texas; Seattle, Washington; Spokane, Washington; Madison, Wisconsin; California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont, Washington, Wisconsin.

All Other Applicants: Only answer questions as instructed below.

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New York applicants (other than those in Buffalo, New York City Rochester, Suffolk County and Westchester County who should not respond at all): Do not include actions or proceedings that resolved by an order adjourning the action in contemplation of dismissal. Also, do not include convictions that were resolved through youthful offender adjudication.

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Virginia applicants: Do not include charges that are related to the possession of marijuana.

NOTE: Answering "yes" to any of these questions does not constitute an automatic bar to employment. The Company will consider the nature of the crime, its seriousness, the substantial relation to the position's functions and qualifications, the number of occurrences, the applicant's age at the time of the crime, the time elapsed since the crime, the applicant's work and educational history, employment references and recommendations, and the business necessity of any exclusion when required by law.

 

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APPLICANT'S STATEMENT AND ACKNOWLEDGMENTS

I understand that the Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity or expression, marital status, familial status, disability, genetic information, veteran or military status, or any other category protected by federal, state, or local law.

I authorize the Company to inquire with any current or former employers, professional, work, educational and personal references listed in the application, or any other individuals I may name concerning my work experience. I further authorize the Company to conduct background investigations to include criminal background checks, motor vehicle reports, and other consumer reports that may contain pertinent information related to my candidacy for the position desired. I agree to complete any other notices or consent forms required in order for the Company to obtain this information. I understand the Company complies with the Fair Credit Reporting Act ("FCRA") and that should employment be denied based upon my background report(s), that I will be provided with a copy the relevant report, applicable eligibility standards, and a Summary of Rights Under the FCRA, and any applicable state law equivalent.

I understand that the Company reserves the right, to the extent permitted by law, to require drug and alcohol screening tests of an applicant or an employee either prior to beginning employment or anytime during employment. I agree to consent to such testing and sign any separately required authorization forms related to the testing and disclosure of the results to the Company. I further understand that if I am employed by the Company, I may be required, when job related and consistent with the Company's business needs, to undergo a medical examination.

I certify that I have received a copy of the position description for the job desired. I understand that this employment application and any other Company documents provided during the application process are not promises of employment. I understand that should I accept employment with the Company, that employment is at-will. Employment can be terminated at any time, with or without notice, by myself or the Company to the extent permitted by state law.

I certify that the information given by me on this application and during the interview process is true and complete in all respects, and I agree that if the information is found to be false, misleading, or unsatisfactory in any respect (in the Company's judgment) that I will be disqualified from consideration for employment or subject to immediate dismissal if discovered after I am hired.

I understand this application will be considered active for a maximum of 45 days. If I wish to be considered for employment after that time, I understand that I must reapply. I further understand that separate applications are required for each position for which I wish to be considered.

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

 

 

Latham Custom EEOC Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

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