Triage Analyst I (Contract)

Latitude AI develops automated driving technologies, including L3, for Ford vehicles at scale. We’re driven by the opportunity to reimagine what it’s like to drive and make travel safer, less stressful, and more enjoyable for everyone.

When you join the Latitude team, you’ll work alongside leading experts across machine learning and robotics, cloud platforms, mapping, sensors and compute systems, test operations, systems and safety engineering – all dedicated to making a real, positive impact on the driving experience for millions of people. 

As a Ford Motor Company subsidiary, we operate independently to develop automated driving technology at the speed of a technology startup. Latitude is headquartered in Pittsburgh with engineering centers in Dearborn, Mich., and Palo Alto, Calif.

Meet the team:

Latitude’s Triage Operations team is a growing group of experts supporting our vehicle technology and programs. We analyze large datasets from our comprehensive testing program—including on-road testing, closed-course track testing, virtual simulations, and re-simulations of real-world driving logs—to identify, classify, and track vehicle performance issues and improvements. Triage Operations serves as a vital communication hub, connecting Operations, Systems Engineering, Virtual Test, and Autonomy teams to ensure a fully integrated engineering lifecycle. The insights generated directly improve our systems and machine learning algorithms, enabling us to continuously learn from challenging scenarios and enhance vehicle performance.

As part of Triage Operations, Fleet Watch serves as the central command and coordination hub for real-time vehicle monitoring, incident response, and operational continuity across all Nomadic and Global Fleet missions. Fleet Watch enables safe, efficient, and mission-ready execution through proactive oversight, clear communication, and agile coordination. 

Afternoon and night shift positions are available. Must be able to work rotating Saturday shifts.

What you’ll do: 

• Total cost of ownership of Fleet Watch operational processes (S.I.G., ticketing standards, escalation paths, incident lifecycle) and drive continuous improvement across tools, playbooks, and coverage models
• Lead complex/high-severity incidents end-to-end, coordinating across multiple internal teams and ensuring operational continuity during time-critical events
• Manage external-facing communication and reporting (mission status, incident summaries, trends, KPIs), ensuring accurate, consistent messaging and executive-ready outputs
• Assist in establishing and tracking performance metrics (response time, resolution time, alert health, ticket quality), and deliver regular insights to leadership and partner teams
• Assist in mentoring the team, provide day-to-day guidance, and help define training plans, knowledge content, and readiness standards for new workflows and mission types

What you'll need to succeed:

• Bachelor’s degree required. In lieu of a Bachelor’s degree, an Associate’s degree with two years of employment experience or a High School Diploma or GED equivalent with four years of employment experience is required
• Ability to learn new software tools and technologies quickly
• Ability to successfully learn and execute analytical based skills to assess the cause, impact, and severity of issues while following detailed documentation
• Strong attention to detail
• Excellent communication skills to work with cross-functional engineering teams
• Willingness to quickly adapt to changes in process
• Interest and desire to work in the development of advanced driver-assist systems (ADAS)

Nice to have:

• Experience working with ADAS automation testing products
• Strong Excel/Google Sheets experience
• Strong Experience using Atlassian products (Confluence/Jira) 
• Experience working independently on complex problems
• Experience working in an operations environment focused on improving both quality and time on task
• Experience working in a software/IT, operational or STEM environment
• Experience using data visualization software such as Looker or Superset
• Experience with Slack and Jira, especially integration and automation features 
• Experience with technical writing

Learn more about Latitude’s team, mission and career opportunities at lat.ai!

The expected hourly pay range for this contract position in California is $33.48 - $50.22/hour USD. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.