Back to jobs
New

Senior Product Designer, AI Configs

Remote - US

About the Job:

LaunchDarkly’s mission is to power teams to release, measure, and control software safely and at scale. AI tooling has evolved how software is built, but developers and their teams still need the same level of release consistency and confidence that what they’re delivering to their customers is the right thing, maybe more than ever before.

AI Configs is how we get there. It’s the part of the LaunchDarkly platform that acts as the operational backbone for software products built with LLMs, including: configuration, evaluation, experimentation, observability, and release management in one workflow. AI Configs helps modern software teams configure confidently, ship gradually, observe, and improve continuously.

As a Senior Product Designer at LaunchDarkly you’ll work closely with another design peer on this product area, along with product management, engineering, product marketing and sales. You’ll also be part of the larger UX team, focused on ensuring that the tools that we’re building for our users are useful, beautiful, and forward-thinking. The product area you focus on will help our users to:

  • Configure models, prompts, tools, and multi‑agent flows without redeploying code.
  • Test and compare software behavior using offline evaluations and experiments.
  • Observe software performance in production, detect issues, and respond rapidly.
  • Build confidence that AI‑powered features are safe, reliable, and delivering value.

You’ll move fluidly between user research, problem framing, UX strategy, interaction and UI design, and iterative delivery. You’ll regularly connect design decisions to business outcomes and customer value, and you’ll help define what this new product offering at LaunchDarkly will be.

Responsibilities:

  • Design for key developer workflows across the software engineering lifecycle, with a focus on software teams building with AI.

  • Map and clarify complex workflows in order to identify current experience flaws and opportunities for improvement.

  • Drive user research: plan and run discovery through to validation research, synthesize findings, and turn insights into clear problem statements and opportunity areas for the product team.

  • Help to define the user experience strategy and current to future state narratives for your areas of ownership. Clearly explain the tradeoffs in each path and why specific decisions matter.

  • Design for the LaunchDarkly platform by establishing reusable patterns, not just screens: user journeys, information architecture, interaction patterns, and visual design that scales as the AI Configs product area grows alongside the rest of the LaunchDarkly product suite.

  • Deliver high‑quality design artifacts (for example: user flows, wireframes, prototypes, mock-ups) that support fast iteration with your engineering partners while maintaining high standards of clarity and craft. Your design foundations are already very strong.

  • Be comfortable with iterating quickly on existing surfaces to unlock near‑term value, while also exploring visionary ways to achieve and influence team goals and product strategy.

  • Ground design decisions in evidence:

    • Partner with your product management partners, and our Data & Analytics to define success metrics and dashboards.

    • Utilize usability testing, evaluative research, experimentation and product analytics to validate and adjust design approaches.

  • Collaborate deeply in the triad model:

    • Work closely with product management and engineering on project scope, sequencing, and tradeoffs.

    • Pair regularly with your design partner on the AI Configs team and the UX team at large to share patterns, critique, and ensure a cohesive experience.

  • Determine how success will be measured for your work:

    • Define the metrics and signals that indicate success (e.g. task success, activation, reduced time‑to‑remediation, increased adoption).

    • Help monitor and interpret those signals with the team after launch.

  • Contribute to the broader UX team:

    • Bring AI Configs‑specific patterns and principles into the design system where appropriate.

    • Find ways to connect experiences across the LaunchDarkly product suite.

    • Participate in critiques, share learnings from AI Configs work and research, and mentor others informally.

About You:

  • You’re energized by hard, ambiguous problem spaces and are comfortable building structure and systems where there isn’t much yet, especially in fast‑moving AI-forward domains.

  • You naturally think in frameworks, patterns, and systems, not just pages or screens.

  • You enjoy understanding how systems work and affect an experience. You care about detailing user journeys, value delivery, relationships and dependencies in a system.

  • You gravitate toward evidence‑based design. Metrics, research, and real customer stories are part of how you reason, not just afterthoughts.

  • You love collaborating with other designers and see critique and pairing as tools to get to better outcomes.

  • You care about how AI tooling affects people and organizations, and you want to help teams use AI safely, responsibly, and effectively.

Specific Requirements

  • Must be authorized to work in the US or Canada (no visa sponsorship or relocation offered at this time).
  • Ability to collaborate during core hours overlapping Pacific Time.
  • Occasional travel (up to ~10%) for team onsites, planning sessions, or customer visits.
  • Portfolio required with examples of complex workflows, systems thinking, and clear outcome stories.

Qualifications:

  • 6–8+ years designing complex, shipped products, ideally in developer tools, AI tooling or configuration‑heavy B2B SaaS.

  • Strong foundations in user interface and interaction design, information architecture, and systems design for multi‑state, rules‑based, or highly configurable products.

  • Proven experience leading end‑to‑end design efforts: from discovery and problem definition through concepting, prototyping, validation, implementation, and iteration.

  • Demonstrated ability to connect design decisions to metrics:

    • Comfortable discussing business metrics, customer value metrics, and operational KPIs.

    • Experience using usability testing and evaluative research to assess and refine designs.

  • Comfort working in technical and AI‑adjacent domains:

    • Familiarity with concepts like APIs, SDKs, agentic and developer workflows.

    • Curiosity about prompts, agents, evaluations, observability and experimentation, and willingness to learn quickly.

  • Excellent communication and storytelling skills:

    • Can clearly explain current vs. future state, key decision points, and tradeoffs.

    • Can initiate and facilitate discussions that bring PM, Engineering, and other stakeholders into alignment.

  • A portfolio that demonstrates:

    • Systems‑level thinking and strong user interface and interaction design.

    • Clear narratives around problem, approach, decisions, and impact.

    • At least one example of 0 to 1 product work and one example of an iterative improvement to an existing workflow.

Pay:

Target pay ranges based on Geographic Zones* for Level P4: 

  • Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,200 - $235,400*
  • Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,100 - $211,860**
  • Zone 3: All other US locations - $145,500 - $200,090 **

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

  • Improving the velocity and stability of software releases, without the fear of end customer outages
  • Delivering targeted experiences by easily personalizing features to customer cohorts
  • Maximizing the business impact of every feature through the ability to experiment and optimize
  • Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
  • Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Create a Job Alert

Interested in building your career at LaunchDarkly? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. Please note this optional survey is different from the EEO questions further in the application -- we encourage you to answer both, as one is required for government reporting, and the other includes additional questions to further identify areas of improvement in our goal to become a more diverse and inclusive organization. Your responses will not be associated with your specific application and will not in any way be used in the hiring decision.

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LaunchDarkly’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.