Product Operations Lead

About the Job:

We're looking for a Product Operations Lead to help our product organization run at its best. You'll report directly to our SVP of Product & Design and work at the intersection of product, engineering, design, sales, and customer success—making sure the right information reaches the right people at the right time, and that our teams can focus on building great software.

We have strong product and engineering teams, solid planning rhythms, and a release process that works. What we need is someone who can take what's working, make it better, fill in the gaps, and bring the operational rigor that helps a growing company keep shipping with speed and clarity as we scale. We need to person who keeps our product machine well-tuned and empowers everyone else do their best work.

This is a senior individual contributor role and our first dedicated Product Ops hire. You'll be building the function itself from scratch, but you'll be doing it within a product org that already has strong foundations. As we grow, you'll likely add one or two team members over the next year.

If you're the kind of person who sees friction in a process and can't help but smooth it out—and you believe AI should be doing the repetitive work that slows product teams down—this role was made for you.

Responsibilities:

Make the product development lifecycle run smoothly. We have a working process for how we plan, build, and ship. Your job is to make it better. Identify bottlenecks, streamline handoffs, improve the templates and rituals that teams rely on, and continuously raise the bar on how efficiently we turn customer needs into shipped software.

Be the connective tissue across the company. Help coordinate across Product, Engineering, Design, Marketing, Sales, and Customer Success so that launches are well-communicated, feedback loops are tight, and nobody is surprised. You won't own every launch—PMs drive their own—but you'll own the process, tooling, and cross-functional coordination so they can do it well.

Strengthen our voice-of-customer systems. Work with PMs, Sales, Support, and CS to improve how we aggregate, synthesize, and route customer feedback. Help make sure our roadmap reflects what customers actually need by ensuring the signal is clear and accessible to the people making prioritization decisions.

Build the metrics and dashboards that make the work visible. Partner with product and analytics teams to define and track the operational KPIs that tell us whether our product machine is healthy—cycle times, launch effectiveness, adoption metrics, NPS trends. Give leaders the information they need to make good decisions.

Bring AI into everything. Identify and implement AI-powered tools and workflows that eliminate toil across the product org. Whether it's automating status rollups, synthesizing customer feedback at scale, or streamlining release coordination—if a human shouldn't be doing it manually, find a better way.

Enable our go-to-market teams. Work closely with Sales, Solutions Engineering, and Marketing to make sure they have the product context, competitive intelligence, and launch materials they need to win enterprise deals. You're not building the sales deck—you're making sure the right information flows to the people who do.

About You:

• 8 years of experience in product operations, program management, or a similar role in a B2B SaaS environment. You've seen what good looks like at scale.
• A track record of improving how product teams work—not just running processes, but making them meaningfully better.
• Deep cross-functional fluency. You can earn trust and drive alignment with engineers, designers, PMs, sales reps, and executives—without needing to own every outcome yourself.
• A collaborative, enabling mindset. You thrive by making the people around you more effective, not by accumulating ownership.
• Strong analytical chops. You're comfortable with data, dashboards, and using metrics to tell a story and drive action. SQL or BI tool experience is a plus.
• Hands-on experience with AI and automation tools. You don't just talk about AI—you've actually used it to make teams more productive.
• Excellent communication skills. You can distill complexity into clarity, whether you're writing a launch brief or presenting to the exec team.
• Comfort with ambiguity. This is a new function at a company that moves fast. You'll need to figure things out as you go and be energized by that.

Bonus Points

Experience in developer tools, DevOps, or infrastructure software. You understand how software gets built and released because you've been close to it.

Engineering background or technical degree. You can read a product spec and an architecture doc with equal comfort.

Familiarity with feature management, progressive delivery, or experimentation platforms.

Experience enabling enterprise sales teams with product positioning, competitive intel, or technical content.

Why This Role Matters

LaunchDarkly is at an inflection point. We're re-accelerating growth, expanding our platform, and building for an AI-native future. Our product organization is strong, and we want to keep it that way as we scale. This role exists to make sure our best people can do their best work—to reduce friction, improve visibility, and keep the distance between a customer need and a shipped solution as short as possible.

If that sounds like a puzzle worth solving, we'd love to hear from you.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.