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Senior CloudOps

Latam

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

  • PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
  • Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50™ Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.

Role Overview

As a Senior CloudOps Engineer, you will be responsible for ensuring the reliability, security, and performance of cloud-based infrastructure. This role focuses on Cloud Operations, Monitoring, Incident Response, and System Resilience, while also leading automation efforts and driving DevSecOps best practices. You will work closely with development, security, and platform teams to optimize cloud environments, manage incidents, and implement strategies that enhance system availability and operational efficiency.

 

Key Responsibilities

  • Lead cloud operations efforts, ensuring high availability, security, and performance of cloud environments.
  • Provide Level 3 support for cloud infrastructure, troubleshooting escalated issues and conducting root cause analysis (RCA) for incidents.
  • Monitor and optimize cloud environments using tools like Datadog, Prometheus, and Azure Monitor to proactively detect and resolve issues.
  • Automate operational tasks using scripting languages such as Python, Bash, or PowerShell to enhance efficiency.
  • Implement and manage disaster recovery and backup solutions to ensure business continuity.
  • Perform security vulnerability remediation and maintain compliance with security best practices.
  • Manage patching, updates, and system maintenance to ensure infrastructure stability and security.
  • Collaborate with development teams to improve cloud reliability, scalability, and performance.
  • Define and refine incident response processes, ensuring quick mitigation and documentation of lessons learned.
  • Continuously enhance CI/CD pipelines and cloud automation strategies to improve operational workflows.
  • Stay ahead of emerging cloud trends and recommend new technologies to enhance infrastructure resilience.

 

Key Skills & Experience

  • 5+ years of experience in CloudOps or Cloud Engineering, with strong expertise in Azure.
  • Extensive experience in monitoring, observability, and incident response, using tools like Datadog, Prometheus, and Azure Monitor.
  • Strong troubleshooting and problem-solving skills, with hands-on experience in root cause analysis (RCA) and incident management.}
  • Knowledge of security best practices, vulnerability management, and remediation in cloud environments.
  • Expertise in automation and scripting using Python, Bash, or PowerShell.
  • Experience with backup and disaster recovery strategies in cloud operations.
  • Hands-on experience with Infrastructure-as-Code (IaC) tools such as Terraform and Ansible.
  • Strong networking and security knowledge, including firewalls, IAM policies, and cloud governance.
  • Familiarity with Kubernetes, Docker, and CI/CD pipelines to streamline operations.
  • Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills, capable of articulating complex technical concepts to both technical and non-technical stakeholders.

 

Why work for Launchpad?

  • 100% remote
  • People first culture
  • Excellent compensation in US Dollars
  • Hardware setup for working from home
  • Work with global teams and prominent brands based in North America, Europe, and Asia
  • Training allowances
  • Personal time off (PTO) for vacations, study leave, personal time, etc.
  • ...and more!

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today.

 

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