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Dynatrace SME

Latam

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

  • PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
  • Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50™ Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.

Overview

As part of our transformation initiative to consolidate and modernize our monitoring platforms, we are seeking an experienced Dynatrace Subject Matter Expert (SME). This role is instrumental in replacing fragmented legacy tools (New Relic, Splunk, GCP Cloud Ops) with a unified, scalable observability solution built on Dynatrace. The SME will work in close partnership with the engineering teams to deliver a best-in-class observability strategy, establish frameworks and best practices, and ensure all environments and services are comprehensively and consistently monitored across the stack.

Key Responsibilities

  • Act as a technical leader and hands-on contributor throughout the Dynatrace implementation lifecycle.
  • Collaborate directly with the engineering squads to:
    • Define and apply monitoring best practices
    • Develop and maintain telemetry pipelines, alerting configurations, and dashboards
    • Implement end-to-end observability across frontend, backend, infrastructure, and databases
  • Migrate existing observability solutions:
    • Replace New Relic with Dynatrace RUM
    • Replace Splunk with Dynatrace Logging
  • Optimize and standardize APM and infrastructure monitoring on Dynatrace
  • Configure and operationalize AI/ML-based observability features, such as AI Observer and automated anomaly detection.
  • Develop integrations for third-party tools (e.g. Conviva, Sonarqube, GitHub, Harness).
  • Establish a framework of standards and guardrails for long-term observability governance.
  • Provide training, enablement, and documentation to the teams to ensure smooth handover and operational readiness.

 

Requirements:

  • Minimum 5 years of hands-on experience with Dynatrace, including enterprise-scale implementations
  • At least 3 years in technical leadership roles, partnering with multi-disciplinary development teams
  • Proven success in observability tool migrations and change management
  • Familiarity with GCP environments, cloud-native architectures, and DevOps/SRE practices
  • One or more current Dynatrace certifications (Associate, Professional, or higher)
  • Deep expertise in Dynatrace capabilities:
    • RUM (Android, iOS, Web)
    • APM on Grail
    • Logging on Grail
    • SLO and Error Budget configuration
    • Metric, log, and trace correlation
    • IaC setup and configuration via Terraform
  • Strong command of:
    • Full-stack observability best practices
    • GCP monitoring (VMs, Containers, Cloud SQL)
    • CI/CD tooling (Harness, GitHub)
    • Infrastructure monitoring (Linux, Windows, Kubernetes)
    • Familiarity with legacy platforms (New Relic, Splunk) to facilitate seamless migration

 

Key Attributes

  • Excellent communication and documentation skills
  • Strong alignment with customer-centric monitoring principles
  • Demonstrated ability to deliver outcomes aligned to business value (e.g. improved MTTD, MTTR, SLO adherence)
  • Passion for enablement: committed to building internal capabilities and knowledge transfer

 

Deliverables

  • Implementation of a fully operational Dynatrace-based monitoring platform, covering all environments (DEV → PROD)
  • Clear documentation and runbooks for all configurations and processes
  • Defined observability metrics and value assessment benchmarks (MTTD, MTTR, MTBF, DORA)
  • Successful migration of New Relic and Splunk monitoring use cases to Dynatrace
  • Configured alerting, routing, and synthetic testing aligned with Telus’ operational workflows

 

Why work for Launchpad?

  • 100% remote
  • People first culture
  • Excellent compensation in US Dollars
  • Hardware setup for working from home
  • Work with global teams and prominent brands based in North America, Europe, and Asia
  • Training allowances
  • Personal time off (PTO) for vacations, study leave, personal time, etc.
  • ...and more!

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today.

 

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