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Quality Assurance Lead

Toronto, Ontario
About League
 

Founded in 2014, and with a total funding currently at $220 million;  League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care.

 

The role
 
We're looking for a highly skilled and experienced Quality Assurance Lead to join our team in Canada. In this external client-facing role, you'll manage a small team of dedicated QA testers, overseeing all day-to-day test management activities, including planning, resource allocation, and crucial customer/UAT support. You'll be instrumental in ensuring the delivery of high-quality software solutions, leveraging your strong technical expertise in both automation and manual testing across diverse project methodologies, including Waterfall and Agile environments.
 
As a QA Lead, you will:
  • Lead and mentor a small team of QA testers, providing guidance, support, and fostering their professional growth.
  • Drive day-to-day testing efforts for internal projects, ensuring comprehensive test coverage and timely execution.
  • Develop detailed test plans for various testing projects, encompassing functional, end-to-end, back-end/API, and regression testing.
  • Provide accurate testing estimates and identify dependencies required for successful test execution.
  • Allocate resources effectively to optimize testing activities and maximize team efficiency.
  • Collaborate closely with external clients, product teams, and engineers to thoroughly understand project scope, requirements, and identify testing dependencies.
  • Oversee and support external User Acceptance Testing (UAT) cycles, defining processes and tools, triaging UAT defects, and conducting root cause analysis for escaped defects.
  • Review product requirements (both internal and customer-facing) to ensure clarity and testability.
  • Rigorously review test cases for accuracy, completeness, and optimal test coverage.
  • Continuously expand and enhance our testing processes, providing training and mentorship to team members to uplift their skills.
  • Monitor testing progress and results diligently, proactively raising risks and escalations to Project and Engineering Managers as needed.
  • Perform thorough defect root cause analysis on escaped defects from both customer UAT and production environments.
  • Identify opportunities for continuous process improvements with a strong focus on enhancing testing quality and significantly reducing defect leakage.
  • Contribute significantly to defining and refining the test automation approach for various projects.
  • Conduct comprehensive test plan reviews and facilitate seamless Customer UAT hand-offs.
  • Work in close partnership with the Engineering team, tracking development progress and identifying any potential risks or issues related to quality deliverables.
  • Actively participate in Engineering/scrum ceremonies, providing valuable QA insights.
  • Generate clear and informative execution and defect dashboard reports to communicate testing status effectively.
What you Bring
  • A Bachelor's degree in Computer Science, Engineering, or a related field.
  • Progressive experience in Quality Assurance, with at least 3+ years in a dedicated Test Lead or similar leadership role.
  • Expertise in both manual testing, including functional, integration, end-to-end (E2E), and regression testing.
  • Proven hands-on experience in test automation, including running tests and analyzing results.
  • Demonstrated ability to thrive and deliver in fast-paced, dynamic environments.
  • Extensive experience working in external client-facing roles, with excellent communication and collaboration skills.
  • Deep understanding and practical experience with both Waterfall and Agile delivery methodologies.
  • Strong analytical skills with the ability to translate complex business requirements into comprehensive test scenarios, including both positive and negative testing.
  • Experience with testing mobile applications is a plus.
What We Offer
  • Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
  • Bonus Program: Be rewarded for your contributions with our performance-based bonus program
  • Employee Stock Option Program: Become an owner and share in our success through our stock option program
  • Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
  • Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
  • Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
  • Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
  • Mentorship Program: Benefit from guidance and support from experienced leaders in your field
  • Flexible Ways of Working: Enjoy the freedom to work in a way that suits your life and boosts your productivity
The Application Process:
 
We believe applying for a job should be straightforward and transparent. Here’s what to expect:
  1. Submit Your Application: You’ll receive a confirmation email right away.
  2. Intro sessions: Learn more about our culture, get alignment on your compensation expectation prior to committing to next steps
  3. Technical interview
  4. Final Steps: Meet our cross-functional team and the hiring managers and share experiences on collaboration
  5. Offer and onboarding!
We value your time and effort—our team is committed to providing updates throughout the process.
 
Security-related Responsibilities
  • Compliance with Information Security Policies
  • Compliance with League’s secure coding practice
  • Responsibility and accountability for executing League's policies and procedures
  • Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

 

CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.

Compensation range for Canada applicants only

$117,300 - $143,300 CAD

Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com.

Our Application Process:
 
Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps
  • You should receive a confirmation email after submitting your application.
  • A recruiter (not a computer) reviews all applications at League.
  • If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
  • The final step is an offer, which we hope you will accept!
  • Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.
Here are some additional resources to learn more about League:

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We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please check out our stance on using AI in recruitment here.
 
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