Project Manager - Operations Specialist - Temporary Contract- (f/m/d)

About the Role:

We are seeking a dynamic and highly organised professional to join our Team as a Project Manager - Operations Specialist (f/m/d). In this role, you will oversee the day-to-day business operations, drive effective collaboration across teams, and lead strategic programme management initiatives in the Customer Success Organisation of SAP BTM. You will play a key role in the implementation and continuous improvement of our operating model, ensuring that our ways of working are both efficient and customer-centric. If you are passionate about building structure, enabling cross-functional success, and making a real impact, we would love to hear from you.

Position Details

• Contract: Fixed-term 6 months (with the possibility of extension)
• Working hours: 40 hours per week
• Team: Chief Customer Officer’s Office
• Location: Spain

WHAT IS WAITING FOR YOU?

• Regional Project Management: Take ownership of and lead key strategic internal and external customer-facing projects, ensuring project timelines are met and results align with the leadership objectives. Coordinate cross-functional efforts and monitor progress.
• Pipeline/KPI Follow-Up: Support the follow-up of KPI and pipeline metrics with Market Unit management ensuring alignment and progress towards team goals. Collaborate with internal teams to track and address potential roadblocks.
• Data Analysis: Help gather, analyze, and interpret data from customer success platforms and systems to identify trends, patterns, and insights to support decision-making.
• Collaboration coordination: Work closely with Customer Success Managers (CSMs) and cross-functional leaders to ensure ongoing collaboration, adherence to committed outcomes and support in execution (Onboarding team, Enablement team, Operations team)
• Strategic Presentation Preparation: Assist in preparing presentations for internal stakeholders, including key strategic updates and recommendations for customer success initiatives.
• Customer Success Reporting: Assist in the creation and maintenance of customer success reports and performance metrics to track customer success metrics
• Documentation & Process Improvement: Help create and maintain documentation of customer success best practices and contribute ideas for process improvements

Benefits

• An international team and the opportunity to actively shape the company’s success and celebrate achievements together
• Exposure, participation and collaboration with EMEA leadership team
• Play a pivotal role in implementing a new GTM strategy and operating model
• We are committed to an open and tolerant working environment – come as you are, we welcome everyone!
• Possibility of working from home by arrangement
• Personal development opportunities through our Development Cycles

WHAT ARE WE LOOKING FOR?

• A minimum of 3 years solid experience in project management, or related roles
• Proven ability to engage, and communicate to senior internal stakeholders
• Ability and experience to structure and prioritise your work and the work of others
• Data driven approach and experience in data analysis and delivering presentations
• Analytical thinking, structured approach to planning and execution
• Exceptional problem-solving capabilities with the ability to come up with innovative solutions
• Proven resilience in managing steering projects of high complexity
• Proactivity, autonomy in executing, collaboration, accountability
• 1-2 years of experience with Business process management Software, such as Signavio preferred
• General knowledge of SAAS, experience with cloud software solutions and delivery models