Implementation Consultant

LearnUpon is looking for an Implementation Consultant to join our team in Philadelphia, USA. This is a hybrid role, working 1 day per week from LearnUpon's Philadelphia office.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

With offices in Dublin (our HQ), Philadelphia, Salt Lake City, Belgrade, and Sydney, we are a team that puts our customers' experience at the heart of everything we do. We're always striving for the best solution (not the easy one), and we go the extra mile to deliver work we're proud of.

Our culture fosters open, collaborative environments where our team and individual accomplishments are celebrated and encouraged. Join LearnUpon, where we work together as a friendly, supportive team who, most importantly, like to have fun.

As an Implementation Consultant at LearnUpon, your purpose is to discover and evaluate your customers’ use case for LearnUpon, assess and aid in calibrating their success metrics for launch and, using this information, develop and implement an implementation plan to meet their needs. You play a vital role in training your clients on LearnUpon as well as guiding them through how to build the workflows they need to implement.

Your customers think of you as a valuable resource they can rely on to help them get the most out of LearnUpon. They trust you to help them make good decisions as they configure our software and gear up for launching LearnUpon. You also identify and explain any process changes your clients might incur as part of moving onto a new system and listen and gather their product feedback. You share this with their Customer Success Manager, when they aren’t present to hear it firsthand.

As an Implementation Consultant, you hold a rotating book of clients, most of whom carry Basic to Premium plans. You may also serve a few Enterprise accounts at any given time. You understand and prioritize work within your own book of business according to your clients’ plans and needs.

Your purpose is to help each of your customers thrive with their primary use case discovered during sales and introduction. You also record any business objectives and areas for expansion and share these with the Customer Success Manager to aid in future expansion and development of our accounts.

What will I be doing?

• Help define their use case(s) during introductions
• Define and set requirements for launch 
• Develop, customize and guide customers through an implementation plan
• Train and act as a valued resource to administrators on best practices and workflows
• Assist and work collaboratively with Support to process migrations or integrations required by my customers
• Ensure adequate testing has been completed by customers prior to launch

What skills do I need?                                                                               

• Sound product knowledge and general technical competency
• Project execution
• Communication skills 
• Proactivity with customers
• Complex issues management
• Time management
• Empathy 
• Curiosity

Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a plus:

• 3+ years experience in implementing clients

Why work with us?

• Competitive salary and company ESOP
• Comprehensive private health insurance scheme and 401k
• 25 days PTO + 1 annual company wellness day off
• Work in a fun and supportive environment with regular team events
• Excellent career progression - take LearnUpon where you think it can go

What is the Hiring Process?

Applicants for the position can expect the following hiring process:

• Qualified applicants will be invited to schedule a 30-minute call.
• Successful candidates will then be invited to a series of practical interviews.
• Finally, candidates will have a short interview with Leadership.
• Successful candidates will be contacted with an offer to join our team.

LearnUpon is an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

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