Implementation Consultant

At LearnUpon, we’re seeking an Implementation Consultant to join our team. This is a hybrid role, working 2-3 days per week from our office in Philadelphia. 

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do.

Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity and deliver quality for our customers. We’re proud of our success and we’re humble and hungry to achieve more.

As an Implementation Consultant at LearnUpon your purpose is to discover and evaluate your customers’ use case for LearnUpon, assess and aid in calibrating their success metrics for launch and, using this information, develop and implement an implementation plan to meet their needs. You play a vital role in training clients on LearnUpon as well as guiding them through how to build the workflows they need to implement. 

Customers think of you as a valuable resource they can rely on to help them get the most out of LearnUpon. They trust you to help them make good decisions as they configure our software and gear up for launching LearnUpon. You identify and explain any process changes our clients might incur as part of moving onto a new system and listen and gather their product feedback. 

As an Implementation Consultant you hold a rotating book of clients. Prioritizing your work within your book of business according to the clients’ plans and needs.Your purpose is to help customers thrive. You'll also record any business objectives and areas to aid in future expansion and development of accounts.  

What will I be doing?

• Help define their use case(s) during introductions
• Define and set requirements for launch 
• Develop, customize and guide customers through an implementation plan
• Train and act as a valued resource to administrators on best practices and workflows
• Assist and work collaboratively with Support to process migrations or integrations required by my customers
• Ensure adequate testing has been completed by customers prior to launch

What skills do I need?                                                                               

• Sound product knowledge and general technical competency
• Project execution
• Communication skills 
• Proactivity with customers
• Complex issues management
• Time management
• Empathy 
• Curiosity

Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Why work with us?

• Competitive salary and company ESOP.
• Comprehensive private health insurance scheme and 401k. 
• 25 days Paid Time Off + 1 annual company wellness day off.
• Work in a fun and supportive environment with regular team events.
• Excellent career progression - take LearnUpon where you think it can go.

What is the Hiring Process?

Applicants for the position can expect the following hiring process:

• Qualified applicants will be invited to schedule a 30-minute call.
• Successful candidates will then be invited to a series of practical interviews.
• Finally, candidates will have a short interview with Leadership.
• Successful candidates will be contacted with an offer to join our team.

LearnUpon is an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

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Visit our Careers site to find out more about working for LearnUpon, and check us out on Instagram.