Back to jobs

Client Service Delivery Representative

Singapore

Client Service Delivery Representative

The Leaseweb APAC team is growing quickly and looking for talented individuals to join us. 

The Department: 

The role of Client Service Delivery Representative is situated in the contract management team. This team is continuously adding value by delivering impeccable support on all contract related requests, both from internal and external customers. 

Contract management is the central pawn in our order-delivery chain, with tasks ranging from creating contracts, enabling a good handover from sales to ensure on-time delivery for Leaseweb products and services. Developing and maintaining strong positive business relationships with both internal and external stakeholders.

The work environment is dynamic and has an international character.

You will report to the Client Service Delivery and Logistic Team Manager and collaborate closely with our Sales, DC OPS and Logistic Team.

Key Responsibilities

  • Collates and verifies all relevant order information to ensure an order can be accurately processed and delivered on-time while ensuring effective and timely communication is maintained with the customer.
  • Ensure that internal processes and inter-departmental processes are followed. 
  • Sets delivery priorities and makes schedule adjustments to meet timely delivery goals.
  • Recognizes and mitigates immediate delivery issues and risks and improves overall delivery process.
  • Builds customer relationships by supporting the customer during and in the weeks after the delivery to prevent churn and improve NPS score. 
  • Building and maintaining strong working relationships with all internal and external stakeholders.
  • Provide coverage and support for other team members as necessary.
  • Undertakes other duties and tasks as required. 

Requirements

  • 1-4 years Order-to-Cash (OTC) or order management experience. Experience in the IAAS industry is a plus.
  • Diploma or bachelor's degree in Business Administration is a plus. 
  • Basic SAP experience and knowledge in SAP/C4C terminology is a plus.
  • Excellent written and verbal communication skills in English 
  • Proficiency in a Southeast Asian or Asian language is a plus to liase with APAC regional stakeholders.
  • Planning and Analytical and problem-solving skills
  • Strong work ethic and sense of responsibility
  • Problem solver and taking ownership

What we offer:

  • Competitive salary + AWS + annual bonus scheme
  • The possibility to develop yourself and build your career
  • Comprehensive Health Insurance
  • 18 days of paid time off
  • A great working environment in a dynamic, international, fast-growing organization

Ready for the next step? 

If you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at the life at Leaseweb. For questions, please reach out to Danisha Ardilla - Talent Acquisition Specialist, at: d.ardilla@sg.leaseweb.com

Recruitment agency? Thank you for your interest, but we are sourcing all our candidates directly. We appreciate you trying anyway but please keep in mind that any unsolicited profiles you send us will be treated as direct applications

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Point of data transfer *

Leaseweb wants to be transparent on how we work with you and how we store, process and transfer your personal data. As a condition to start our services to you, we need your consent to Leaseweb collecting and processing your personal data for this purpose, your potential future employer, directly or via other Leaseweb group companies.

 

The data we collect and process on you will be stored in our data base; this will be current data, from your public professional profile(s) and additional data provided to us by you, now as well as future additions and updates. We may contact you to keep your information up to date, for specific job opportunities and for other commercial communication related to our services. We will keep your data for a 12-month period from the last time you updated it so that we can contact you if a future opportunity arises that matches your experience and profile.

We will do so in compliance with the applicable data protection legislation, in particular the GDPR. Please read our privacy statement https://www.leaseweb.com/legal/privacy-statement for further information.

I agree to the collection, processing and transfer of my personal information as described above as well as to be contacted for the above mentioned reasons