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Team Manager Customer Care Operations

Haarlem

Team Manager Customer Care Operations

We are looking for a Team Manager Customer Care Operations to join our office in Haarlem. The Team Manager Customer Care Operations plays a critical role in driving the performance and success of the Customer Care team. This position ensures the efficient operation of daily activities, upholds service quality, and provides continuous development to team members. It is instrumental in managing escalations, supporting strategic initiatives, and contributing to a culture of continuous improvement and technical excellence within the department.

Key Responsibilities:

  • Team Development & Performance Coaching: Provide ongoing mentoring, coaching, and training to team members to enhance skills, boost performance, and support career development
  • People Management: Lead all aspects of team management, including hiring, onboarding, and performance appraisals
  • Reporting & KPI Management: Monitor, analyze, and report on key performance indicators, team progress, and operational outcomes to ensure alignment with Leaseweb’s goals.
  • Escalation Handling & Technical Support: Serve as the escalation manager and single point of contact for complex customer issues, particularly during implementations and troubleshooting technical challenges.
  • Process Improvement & Innovation: Lead initiatives aimed at process innovation, quality improvement, and operational excellence within the team and across departmental functions.

What we’re looking for:

  • 3+ years of experience as a Team Leader or Manager within a customer service or technical support environment
  • Strong customer orientation with a focus on delivering excellent service and resolving issues effectively
  • Technical or Data Center experience preferred
  • Strong interpersonal and communication skills
  • Demonstrated ability to lead teams, manage escalations, and drive operational excellence

Benefits include:

The salary for this position ranges from 45.000 Euros to 55.000 Euros annually (including the holiday allowance), depending on your experience and skills. We also take internal equity into account to ensure fair and consistent compensation across our team. Next to salary, we offer the following benefits: 

  • Participation in annual company bonus scheme and company pension
  • Internet allowance and travel allowance
  • Working from home policy  
  • Lease bike plan
  • 25 days of paid time off (and the option to buy or sell up to 5 more days) 
  • Free lunch, parking, and fresh fruit provided when in the office 
  • Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings 
  • Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more 
  • Monthly after work drinks
  • A multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference  

Ready for the next step?  

If you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at life at Leaseweb. For questions, please reach out to Demetra Spyrou, Talent Acquisition Specialist, at: d.spyrou@global.leaseweb.com 

We directly source all candidates – any unsolicited profiles received from recruitment agencies will be treated as direct applications. 

 

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